GPS Technical Support Engineer

18 hours ago


Dubai, Dubai, United Arab Emirates SamTech Group Full time
Job Title: GPS Technical Support Engineer

At SamTech Group, we are seeking a highly skilled and experienced Fleet Operations Specialist to join our team. This is an exciting opportunity for a talented professional to take on a challenging role that requires excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to clients by ensuring the proper functioning of all vehicles' tracking systems.
  • Conduct daily checks to ensure units are operating correctly and report any issues to customers.
  • Coordinate with customers to schedule maintenance, removals, installations, and transfers of units.
  • Manage unit assignments and deactivations on the system.
  • Configure units according to installation requirements.
  • Troubleshoot software issues reported by customers and escalate complex problems to the software development team.
  • Test new or existing hardware to meet specific requirements.
  • Assist customers through phone, email, or face-to-face interactions to resolve queries.
  • Perform training sessions for existing or new customers.
  • Report chargeable activities to the accounts team.
  • Regularly visit customers to build and maintain strong relationships.
  • Prepare daily, weekly, or monthly reports based on work requirements and task assignments.

Required Skills and Qualifications:

  • Experience in Fleet Tracking/GPS required.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to organize day-to-day operational activities.
  • Demonstrated proficiency in Microsoft Windows and Microsoft Office.
  • Ability to manage installation schedules and technician teams.
  • Able to learn new technologies quickly.
  • Willingness to keep technical skills and knowledge up to date.
  • Excellent organizational skills and adaptability.
  • Ability to prioritize and work under deadlines.
  • Professionalism, confidence, and patience at all times.
  • Team player with minimal direction.
  • Strong dedication to customer service.

Minimum Educational Qualification:

  • Bachelor's degree in Electronics/Electrical Engineering/Computer Engineering.
  • Experience in Fleet Tracking/GPS preferred.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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