Customer Experience Director

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Talent Higher Full time
Customer Experience Manager

Talent Higher is seeking a seasoned professional to lead our Customer Service department. As a Customer Experience Manager, you will be responsible for developing and implementing strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.

Key Responsibilities:
  • Team Leadership: Heading the Customer Service department, including on-shore and off-shore teams.
  • Strategic Planning: Developing yearly strategic plans to improve customer service operations and meet business objectives.
  • Team Development: Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors, and support staff.
  • Performance Management: Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
  • Resource Allocation: Developing and managing the customer service department budget, allocating resources effectively.
  • Service Development: Developing and managing service procedures, policies, and standards.
  • Issue Resolution: Managing the functions of receiving, assessing, analysing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.

Talent Higher is a company that values customer satisfaction and excellence. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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