Customer Experience Director
3 weeks ago
Talent Higher is seeking a seasoned professional to lead our Customer Service department. As a Customer Experience Manager, you will be responsible for developing and implementing strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.
Key Responsibilities:- Team Leadership: Heading the Customer Service department, including on-shore and off-shore teams.
- Strategic Planning: Developing yearly strategic plans to improve customer service operations and meet business objectives.
- Team Development: Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors, and support staff.
- Performance Management: Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
- Resource Allocation: Developing and managing the customer service department budget, allocating resources effectively.
- Service Development: Developing and managing service procedures, policies, and standards.
- Issue Resolution: Managing the functions of receiving, assessing, analysing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.
Talent Higher is a company that values customer satisfaction and excellence. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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