Customer Service Director

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Samsung Full time
Key Responsibilities:

As a key member of the Samsung team, the Support Manager will be responsible for overseeing the day-to-day operations of the customer support department. This includes managing the team, responding to escalated customer issues, and implementing processes to enhance customer satisfaction.

Key Performance Indicators:
  • Manage the customer support team to ensure timely and effective resolution of customer issues.
  • Develop and implement customer support processes to improve customer satisfaction and loyalty.
  • Monitor and analyze support statistics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer support.
  • Stay up-to-date with industry trends and best practices in customer support.
Requirements:
  • Proven experience in customer support management.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of customer support processes and procedures.
  • Ability to work in a fast-paced environment.


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