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Service Delivery Specialist

2 months ago

Sharjah, Sharjah, United Arab Emirates NES Fircroft Full time
Key Responsibilities:
  • Client Needs Assessment: Conduct thorough assessments of clients' service needs and connect them with relevant resources and providers.
  • Program Facilitation: Coordinate and facilitate programs and services, including job training and transportation, to support clients' goals.
  • Resource Development: Create and maintain a comprehensive directory of local social service agencies and providers for easy access.
  • Benefits Assistance: Assist clients with applications for benefits and entitlement programs, promoting independence and self-sufficiency.
  • Service Advocacy: Advocate for high-quality, timely, and cost-effective services, addressing any issues that arise during service delivery.
  • Client Support: Schedule appointments, answer phones, and track clients' service records to ensure seamless support.
  • Service Monitoring: Regularly monitor services provided and stay informed about new or discontinued services.
  • Quality Evaluation: Assess the quality of all services and identify areas for improvement.
  • Client Follow-up: Regularly follow up with clients to gauge satisfaction and address any concerns.
  • Issue Resolution: Respond to complaints and resolve issues by matching clients with more suitable services.