IT Service Delivery Expert

1 week ago


Sharjah, Sharjah, United Arab Emirates Sphere Partners Full time

About Sphere Partners

Sphere Partners is a global innovation leader that combines expertise and local insight to drive ambitious goals into reality. Our mission is to build a better future through innovation and technology, putting people first and striving to be a changemaker.

Job Overview

We are seeking a highly skilled User Support Engineer to join our team at Sphere Partners. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving hardware and software issues, and ensuring the proper deployment and functionality of applications.

Responsibilities

  1. Technical Support: Provide timely and effective technical assistance and support to end-users via formal communication channels, ensuring minimal downtime and enhanced user satisfaction.
  2. Troubleshooting and Resolution: Troubleshoot and resolve hardware and software issues in line with company IT policies, maintaining a high level of technical expertise and staying up-to-date with the latest technologies.
  3. Application Deployment: Ensure the proper deployment and functionality of applications for users, working closely with the IT team to identify and resolve any issues that may arise.
  4. Security and Compliance: Implement and maintain security measures to protect software and hardware, ensuring compliance with company policies and industry standards.
  5. Documentation and Reporting: Maintain accurate documentation and logs of all support activities, ensuring timely resolution as per predefined SLAs and reporting to management as required.

Requirements

  1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Experience: 5+ years of proven experience as a User Support Engineer or in a similar role, with a strong background in IT service management (ITSM) frameworks, such as ITIL.
  3. Skills: Strong knowledge of Windows and macOS operating systems, proficiency in Microsoft Office Suite and other common business applications, excellent communication and customer service skills, and a strong problem-solving ability.
  4. Additional Requirements: Understanding of cloud computing concepts and technologies, flexibility to work in a fast-paced environment, and the ability to work independently and in a team.

What We Offer

Sphere Partners offers a competitive and rewarding salary and benefits package, as well as an intellectually and creatively stimulating work environment, flexibility, and unique international travel opportunities.



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