Guest Relations Officer for Conrad Dubai
1 week ago
We are seeking a highly skilled and experienced Guest Relations Officer to join our team at Conrad Dubai. As a key member of our Front Office Team, you will be responsible for delivering exceptional levels of guest service and ensuring that our VIP guests have a memorable and enjoyable experience.
Key Responsibilities- Guest Arrival and Check-in
Check guest arrival reports in advance of VIP guest check-in and coordinate with Housekeeping on room allocations for VIP guests.
Special Room AssignmentsBe responsible for special room assignments and suite occupancies.
Guest Welcome and Check-inWelcome and fulfill the check-in process of VIP guests, including serving as an escort to the Executive Lounge and VIP guest room.
Room Quality and AmenitiesEnsure all VIP rooms meet the highest quality standards and include all requested amenities before VIP guest arrival.
Guest Relations Desk ManagementManage the Guest Relations Desk in the hotel lobby.
Guest Communication and CoordinationServe as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP guest requirements.
Inventory ManagementMaintain the inventory of Guest amenities.
Product and Service KnowledgeMaintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
Requirements- Attitude and Behaviours
Calm, efficient, and organized with great attention to detail.
Communication SkillsExcellent personal presentation and communication skills.
Guest Service PassionA passion for delivering exceptional levels of guest service.
Multi-tasking and AdaptabilityAbility to multi-task while maintaining a positive attitude when working with a VIP guest.
Computer LiteracyComputer literate and able to navigate through Company systems.
Professional MannerProfessional manner with an emphasis on hospitality and guest service.
Guest Relations ExperienceGuest relations experience in the hotel, leisure, and/or entertainment sectors.
Listening and RespondingProven ability to listen and respond to demanding guest needs.
About Conrad Hotels & ResortsConrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Conrad's guest service is instinctive, discreet, and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all.
Brand: Conrad Hotels & Resorts
Job: Guest Services, Operations, and Front Office
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