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Hotel Reservation Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Paramount Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Paramount Hotel. As a key member of our front desk team, you will be responsible for handling guest inquiries, reservations, and providing exceptional service to our guests.

Key Responsibilities
  • Guest Service: Handle guest queries through various channels, provide clear and effective communication, and ensure a seamless guest experience.
  • Reservations: Book restaurant reservations, facilitate guest room delivery orders, and input information accurately into our systems.
  • Sales and Upselling: Recommend property dining outlets, assist guests with information and special requests, and maximize revenue through suggestive selling techniques.
  • Teamwork: Contribute to departmental standards and best practices, provide lateral service within the hotel, and work collaboratively with colleagues to achieve exceptional guest satisfaction.
Requirements
  • Customer Service: Ability to handle luxury guest volumes on a daily basis, work under pressure in a customer service environment, and maintain a positive attitude.
  • Flexibility: Must be flexible and able to work long hours, including evenings and weekends, as needed.

What We Offer: A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.