Technical Support Specialist

4 days ago


Dubai, Dubai, United Arab Emirates FallenAmbers Full time

We are seeking a highly skilled Technical Support Specialist to join our team at FallenAmbers in Dubai UAE. This role involves providing technical assistance to customers and ensuring that their issues are resolved efficiently.

Responsibilities
  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation, and closure
  • Recommend procedure modifications or improvements

In order to be successful in this role, you will need strong client-facing and communication skills, advanced troubleshooting and multitasking abilities, as well as proficiency in English and working knowledge of help desk software, databases, and remote control.

Requirements
  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases, and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multitasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science, or equivalent


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