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Concierge Ambassador
2 months ago
We are seeking a highly skilled and dedicated Concierge Agent to join our team at Accor. As a key member of our guest services team, you will be responsible for delivering exceptional personalized experiences to our guests.
Key Responsibilities- Guest Services
- Provide personalized service to all guests at the Concierge desk, lobby, hotel entrance, and airport, ensuring a seamless and memorable experience.
- Ensure a high level of cleanliness and maintenance throughout the Concierge operations.
- Operational Excellence
- Utilize appropriate materials, equipment, and supplies to ensure the smooth operation of Concierge services.
- Request requisitions as needed to maintain optimal levels of inventory.
- Team Collaboration
- Ensure proper coverage and supervision of the Concierge desk, lobby, hotel entrance, and airport service at all times.
- Communicate effectively with colleagues and supervisors to ensure seamless service delivery.
- Guest Feedback and Reporting
- Be aware of and report all guest comments or complaints in a timely and professional manner.
- Update activity reports and maintain accurate records of guest interactions.
- Administrative Support
- Assist the Assistant Manager Concierge in fulfilling administrative responsibilities and monitoring activities.
- Replace the Assistant Manager Concierge as needed to ensure continuity of service.
- Professional Development
- Stay updated on the latest administrative, organizational, operational, or other changes and news within the company.
- Attend daily line-up briefings with the Concierge team to recap tasks and activities.
- Quality and Standards
- Maintain a high standard of personal appearance and hygiene, adhering to hotel and department appearance standards.
- Provide friendly, courteous, and professional service at all times.
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong attention to detail and organizational skills.