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Concierge - Hospitality Expert

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary:

We are seeking a highly skilled and experienced Concierge to join our team at Hyatt Regency Shanghai Wujiaochang. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Contribute to the smooth and efficient running of the Concierge desk, ensuring seamless communication with other departments.
  • Develop and maintain relationships with guests, understanding their preferences and tailoring services to meet their individual needs.
  • Stay up-to-date with hotel services, amenities, and promotions, making informed recommendations to guests.
  • Collaborate with other departments to resolve guest issues and concerns, ensuring a high level of satisfaction.

Requirements:

  • Diploma/qualification in Hospitality or Tourism Management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Fluency in English, with a strong understanding of local culture and customs.