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HR Operations Lifecycle Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

About Us:
Talent Pal is a leading provider of innovative HR solutions. Our mission is to empower businesses to thrive in a rapidly changing world. With a global presence and a team of experts, we strive to deliver exceptional results and exceed our clients' expectations.

Why Choose Us:
We believe that every business deserves a tailored approach to HR. Our team of experts is dedicated to providing personalized solutions that meet the unique needs of each client. We are passionate about creating a positive impact and driving business growth through strategic HR initiatives.

About the Team:
The HR team at Talent Pal is committed to excellence. We are a dynamic and collaborative group of professionals who share a common goal: to deliver exceptional HR services that drive business success. We are passionate about staying ahead of the curve and embracing the latest trends and technologies in HR.

Job Summary:
We are seeking an experienced HR Operations Lifecycle Team Lead to join our team. As a key member of our HR team, you will be responsible for overseeing the smooth and consistent operations of all functional lines within the lifecycle operations team. You will lead and motivate the team to continuously improve operational results, achieve and exceed SLA/KPI targets, and ensure compliance with regional legislation.

Key Responsibilities:

  • Maintain smooth and consistent operations across all functional lines within the lifecycle operations team, regularly reviewing performance to meet or exceed expectations while leading the team to continuously improve operational results, aiming to achieve or surpass SLA/KPI targets.
  • Manage and implement HR requirements to comply with legal standards, conduct regular audits to confirm adherence, while designing and recommending enhancements, improvements, and simplifications of existing HR processes and procedures.
  • Address and resolve all queries from employees and line managers regarding HR policies and procedures, maintaining a high standard of responsiveness and accuracy while also proactively identifying and addressing potential issues.
  • Support employee life cycle management processes including onboarding, relocation, immigration, termination, personal data changes, and internal transfers with clear performance metrics to evaluate effectiveness while also supporting ER and HR compliance activities related to these functions, documenting all actions to comply with company policies.
  • Handle contract management and preparation of all employee documentation in accordance with regional legislation (e.g., reference letters, promotion letters, maternity administration, leaves, etc.), maintaining accuracy and compliance.
  • Enhance internal cohesion, maintain collaborative cross-functional relationships, boost team productivity, and promote a positive culture in line with our values, periodically assessing team morale and engagement while establishing clear communication channels and performance expectations.

Qualifications:

Minimum Qualifications:

  • Demonstrated people management skills with relevant experience managing a team in HR operations within a high-growth environment.
  • Proven leadership and influencing abilities including strong business partnering skills and HR acumen. Expertise in problem-solving, critical thinking, and project management when engaging with stakeholders and other advisors.
  • In-depth knowledge of employment laws, policies, and procedures in the METAP region.

Preferred Qualifications:

  • Strong proficiency in process optimization and digitization.
  • Excellent communication skills with a strong ability to facilitate and manage change effectively.

Talent Pal is committed to creating an inclusive and diverse work environment where employees feel valued and empowered to contribute their best work. We believe that our unique perspectives and experiences are the key to driving innovation and excellence in everything we do.