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Relationship Builder

1 week ago


Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank FAB Full time

We are looking for a dedicated and results-driven Customer Service Executive to join our team at First Abu Dhabi Bank FAB. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring financial and reputational integrity of the organization.

This role involves working closely with a dynamic team that values strong relationships, motivation, and a friendly environment with customers and colleagues alike.

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and maintain confidentiality of customer data.

Responsibilities:
  • Respond to customer inquiries and resolve issues efficiently.
  • Analyze customer needs and recommend relevant products or services to management.
  • Maintain high-quality service standards and customer satisfaction scores by adhering to set targets.
  • Contribute to business growth by generating new leads and upselling FAB products.
  • Document service requests, complaints, and notes accurately.
  • Maintain confidentiality of customer data and adhere to bank policies and regulations.
  • Perform assigned tasks by team leaders and managers as required.
  • Demonstrate flexibility in adapting to scheduled and unscheduled shifts to meet service level and abandonment rate targets.
  • Maintain self-discipline, adherence to policies, and procedures at all times.
Requirements:
  • High School Diploma is a minimum requirement.
  • 0-2 years of relevant experience in the banking sector are preferred.
Key Qualifications:
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
  • Excellent communication skills in English and Arabic are essential.