Sales Support/office Administrator
6 months ago
**Responsibilities**:
- **Customer Assistance**:
- Provide product information, pricing, and availability to customers.
- Assist customers with order placement, modifications, and cancellations.
- **Sales Team Support**:
- Collaborate with sales representatives to understand customer needs and preferences.
- Prepare and send quotes, proposals, and contracts as required.
- Follow up on leads generated by sales campaigns or inquiries.
- **Order Processing**:
- Enter and manage orders accurately in the company's CRM or order management system.
- Coordinate with logistics and warehouse teams to ensure timely delivery of orders.
- Resolve any issues related to orders, such as shipping delays or product discrepancies.
- **Administrative Tasks**:
- Maintain customer records and update information as needed.
- Generate reports on sales and customer activities for management review.
- Assist in the organization and coordination of sales events, meetings, and conferences.
- **Relationship Management**:
- Build and maintain strong relationships with customers and internal teams.
- Address customer concerns and complaints in a timely manner to ensure customer satisfaction.
- Act as a liaison between customers and the sales team to ensure smooth communication and resolution of issues.
**Qualifications**:
- Proven experience in a sales support role or similar customer service position.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficiency in CRM software and MS Office (especially Excel and Word).
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Attention to detail and problem-solving skills.
- Bachelor’s degree in business administration, marketing, or a related field (preferred).
**Additional Requirements**:
- Willingness to learn about products and services offered by the company.
- Adaptability to evolving job responsibilities and business needs.
- Ability to work independently as well as part of a team.
- Prioritization of customer satisfaction and service excellence.
Pay: AED4,000.00 - AED5,000.00 per month
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