CRM/ Loyalty Marketing Executive
1 week ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
Job holder will be responsible for planning, advertising, public relations, organizing events, product development, distribution, sponsorship, and research.
**What you will do:
- **
Description of Accountability:
- Coordinate promotion plans with all retail brands to drive acquisition and retention, promote upward loyalty, incentivize reward earning and redemption.
- Coordinate and liaise collateral and media briefs, and distribution with creative and media team
- Coordinate on scheduling and deployment of members communications
- Communicate with internal teams and external agencies to ensure all requirements, logistics, procedures and documentations are followed in a timely manner
- Communicate with customers and handles enquiries professionally, and generate feedback on events and promotion to supervisors efficiently
- Assist in collaterals development, reports and analysis of events and promotions.
- Support and assist in planning of loyalty program events and promotions
- Execute the campaigns and events as per marketing calendar in time and within budget
- Support head of marketing and engagement manager in executing CRM and loyalty strategies and tactical plan to increase customer acquisition, retention and satisfaction
- Create awareness of blue loyalty among customers through category specific offers
- Liaising with the where necessary on marketing activities, store openings, PR, research issues, etc. and at the same time maintain good relations whilst ensuring that the company’s own (local) business objectives are met. Timely update Watsons International Planner for marketing activities to ensure visibility on local marketing plans and initiatives. You will also be responsible for maintaining relationships with key partners from Watson’s international markets in order to develop regular channels of communication and shared practices.
**Required Skills to be successful:
- **
- Good project management skills.
- Sound knowledge of marketing principles.
- Ability to work individually and ability to handle self-driven projects efficiently.
- Conversant with report writing, business procedures and correspondence.
- Time management, fixing priorities, organizing skills, attentiveness, accuracy in performance.
- Statistical knowledge for analysing systems and data
- Effective presentation of information and strong spoken language skills for responding to questions from managers, clients and the general public.
**What equips you for the role**:
- **Bachelor Degree in Marketing (Masters Preferred)**:
- **5-7 years’ experience **in CRM and Loyalty program
- Proven ability to achieve goals.
- Thinking and Analytical Skills.
- Business Acumen
- Leadership Skills and Strategic Thinking
- Good communication skills
- Excellent relationship skills
- Accountability
**About Al-Futtaim Retail**
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
-
Head of CRM
2 months ago
Dubai, United Arab Emirates مجموعة الطاير Full time**Al Tayer Insignia | Head of CRM & Loyalty** *** **About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia...
-
CRM & Loyalty Manager
2 days ago
Dubai, United Arab Emirates Sephora Full time**TITLE**: **CRM & Loyalty Manager** **REPORTING TO**: **Marketing Director** **LOCATION**: **Dubai** **POSITION PURPOSE** - Own overall Customer Loyalty Strategy for Sephora Middle East - Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all...
-
Head of CRM and Loyalty
7 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Loyalty Marketing Manager
2 days ago
Dubai, United Arab Emirates BIKANERVALA RESTAURANT Full timeLoyalty Marketing Manager will be in charge of developing a detailed marketing roadmap to encourage brand engagement via various programs, campaigns, and similar initiatives that boost customer retention. Additional responsibilities include market research and audience segmentation, monitoring the results of ongoing loyalty programs, drawing actionable...
-
Loyalty Sales Manager
2 days ago
Dubai, United Arab Emirates Pruvity Loyalty Cards Full timeWe have just launched a new software product in the e-commerce and Loyalty industry. We need focused sales managers to manage the sales within UAE and GCC. As a field sales manager you should outline and communicate sales targets, delegate tasks, and ensure that your team performance meets our standards of excellence. You should also conduct regular and...
-
Loyalty Marketing Manager
36 minutes ago
Dubai, United Arab Emirates Al-Futtaim Full timeNo two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives_._ Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates GRAND STORES LLC Full timePlan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...
-
CRM Executive
9 months ago
Dubai, United Arab Emirates Legend Holding Group Full timeJob Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Richemont Full timeReference Code: 99726**CRM Executive**: - Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...
-
Loyalty Executive
8 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
CRM Executive
3 months ago
Dubai, United Arab Emirates 360 Growth Hackers LLC Full timeRoles & Responsibilities A CRM Executive is responsible for managing and optimizing customer relationship management (CRM) systems and strategies within an organization & ensuring customer satisfaction and loyalty. **Responsibilities**: Manage and administer CRM systems, ensuring data accuracy and reliability. Foster positive relationships...
-
CRM Executive
1 week ago
Dubai, United Arab Emirates Van Cleef & Arpels Full timeReference Code: 70363 **CRM Executive**: Dubai, DU, AE Fixed Term **WHO ARE WE?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &...
-
Manager,partnerships & Marketing -uae
1 day ago
Dubai, United Arab Emirates Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** We are a global fintech company headquartered in Singapore. Help us transform how the world’s biggest financial brands engage their customers! The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer, these are the magical...
-
Loyalty Manager
2 weeks ago
Dubai, United Arab Emirates Majid al Futtaim Properties Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Loyalty Manager
2 weeks ago
Dubai, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
E-crm Manager
6 days ago
Dubai, United Arab Emirates i4 Consulting Pvt Ltd Full timeWe are hiring for one of the renowned group dealing in health care in Gulf Countries Designation - E-CRM Manager Reporting to - Head of Marketing, Digital Health Location - Dubai Imp Note - People with work permit can apply **About the role**: The e-CRM Manager is responsible for development, execution, and continuous refinement of multichannel Consumer...
-
CRM Executive
7 months ago
Dubai, United Arab Emirates Legend Holding Group Full timeJob Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...
-
Marketing & Loyalty Manager (Hospitality)
6 months ago
Dubai, United Arab Emirates Edari Full timeWe are looking to hire a **Marketing & Loyalty Manager **who has a strong background in marketing, extensive expertise in loyalty programs, and a successful track record in a well-known hospitality group for our Client based in Dubai - which is one of the largest companies in the region. - **This position is a short-term contract role with a duration of 6...
-
CRM Executive
1 month ago
Dubai, United Arab Emirates FSH Furniture Full timeJoin Our Team as a Furniture CRM Departement. Are you passionate about customer relationship management and the furniture industry? We’re looking for a dynamic and detail-oriented CRM Specialist to enhance customer satisfaction, drive sales, and build lasting relationships. Key Responsibilities: Manage and optimize the CRM system to track customer...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates CODART Marketing Management LLC Full time**Key Responsibilities**: - Manage and enhance customer relationships to drive retention and satisfaction. - Provide timely and effective customer support for inquiries related to Forex products and services. - Identify customer needs and tailor solutions to maximize engagement. - Collaborate with the sales and marketing teams to develop targeted...