CRM Executive

6 months ago


Dubai, United Arab Emirates Richemont Full time

Reference Code: 99726**CRM Executive**:

- Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**JOB TITLE** CRM Executive, MEIA

**LOCATION** Dubai, UAE

**MAIN PURPOSE**

The CRM Executive is responsible for implementing and optimizing the customer database in all Boutiques and multibrand Pos of the region MEIA.

Playing a critical role in executing and monitoring clienteling programs, in-boutique activations and ultimately, in developing Client retention, loyalty and engagement strategies on all relevant client touch points.

He/She also supports the CRM Manager in delivering reporting and analysis to Retail, Marketing and Communication team.

CLIENT DATABASE MANAGEMENT

Ensure the implementation and optimization of the customer database

Support the implementation and roll-out of CRM Clienteling tools (Sales Force, Booster 2.0) in the region in close collaboration with the Retail department and international Headquarters

Implement the processes to ensure the quality and accuracy of the data collection

Develop strategy to increase the data capture in all the markets

Set clear objectives and monitor the results by Btq/Pos

ANALYTICS

Develop reporting tools with the main insights (data capture, segmentation, data-base growth )

Perform extractions and analysis of client data for multiple purposes: client profiling, campaign targeting, events invitation, product analysis, business performance

Produce ROI reporting on events, online and offline CRM campaigns

CRM & CLIENTELING PROGRAMS

Define and monitor Clienteling strategies adapted to each Btq/market

Design and implement the touch points of the Client journey depending on his profile/segment

Help CRM manager to define and develop action plans with the clear objective of developing Client acquisition, loyalty and engagement

Identify relevant opportunities in line with brand’s identity to increase the data-base

Monitor and measure the ROI of every action/activation

Benchmark competitor initiatives and share best practices

Support in-store activations by targeting the right audience

Train the retail teams to ensure the right implementation and usage of the CRM tools

Liaise with local and international teams and local creative agencies to develop seasonal tools

Regularly update guidelines for boutique teams; gifting, messaging, supplier list

CLIENT CARE TOOLS

Define and implement the gifting guidelines across the network

Manage the inventory of client tools (contact cards, greeting cards, books, gifts, invitations, catalogue ):
Consolidate requirements for the region and complete orders with HQ/local suppliers as necessary

Place orders for CRM gifts and manage all related logistics

Monitor and replenish stock levels of all boutique inventory; books, CRM gifts, customer cards, greeting car

Support the CRM Manager in coordinating the regional Client Relationship Center (CRC)

Improve the collaboration between the CRC and Btq teams

Analyse the CRC performance indicators and highlight areas of improvement

E-Business and e-CRM

Support the E-business implementation and the Global e-CRM strategy across all markets in the region

Create yearly, quarterly and monthly HTML newsletter deployment calendar

Coordinate the newsletters with HQ and arrange translation of HTML (to Arab) with local agencies

**REQUIREMENTS FOR THE ROLE**:
2-3 years’ experience in the retail industry in a similar position

Strong analytical skills, results driven with a good understanding of different CRM systems

Highly proficient in Excel

Clear understanding of retail/wholesale client experience journey

Likes challenges, solving problems: growth mindset

Proven effective team player with acute self-awareness

Highly stress-resistant personality that easily navigates in an international environment.

Proficiency in English. Arabic not mandatory but preferred.

Preferable experience in Sales Force (usage of different clouds)

DIMENSION:
Network in the Middle East & India region with specific focus on key markets.

Richemont #WeCraftTheFuture


  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: CRM Executive **Job Types**: Full-time, Permanent **Salary**: AED 7,000.00-8,000.00 Job brief: We are currently looking for a CRM Executive for one of the premium property developers in Dubai. An effective CRM Executive should be an excellent communicator, presentable and have exceptional interpersonal skills. Experience: 1-2 years (Real...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates GRAND STORES LLC Full time

    Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...

  • CRM Executive

    3 months ago


    Dubai, United Arab Emirates 360 Growth Hackers LLC Full time

    Roles & Responsibilities A CRM Executive is responsible for managing and optimizing customer relationship management (CRM) systems and strategies within an organization & ensuring customer satisfaction and loyalty. **Responsibilities**: ⁠ ⁠Manage and administer CRM systems, ensuring data accuracy and reliability.⁠ ⁠Foster positive relationships...

  • CRM Executive

    8 months ago


    Dubai, United Arab Emirates Legend Holding Group Full time

    Job Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...

  • CRM Executive

    7 months ago


    Dubai, United Arab Emirates Silverleaf Real Estate Full time

    **Job Overview**: As a Customer Relationship Management (CRM) Specialist, you will be responsible for managing and optimizing our company's CRM system to enhance customer interactions, improve efficiency, and drive business growth. Your role involves overseeing CRM processes, analyzing data, and implementing strategies to maximize customer satisfaction and...

  • CRM Executive

    8 months ago


    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...

  • CRM Executive

    7 months ago


    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. Please read below requirements before applying. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    ⭐ Exciting opportunity ⭐ We are GCH hiring for CRM Executive for one of our client who are into premium real estate developer based in Dubai. **Requirements**: 1+ years of experience in handling escalations/collections Real Estate, Banking or related background Languages known - English and Arabic **Salary**: Upto AED 8000 **Job Types**: Full-time,...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates V-TAC Full time

    **Role: CRM Executive** **Role Purpose**: To provide comprehensive support to the Customer Journey Service, encompassing activities from the signing of the Sales and Purchase Agreement to property handover, and extending into post-handover operations. This includes overseeing the defects liability period, addressing complaints, and managing queries...

  • CRM Executive

    2 months ago


    Dubai, United Arab Emirates PITSTOP - AGMC Full time

    **Job Overview** CRM Executive is responsible for managing and analyzing a company's interactions with its current and potential customers. The role involves using CRM software to manage customer data, improving customer retention strategies, and driving sales growth by enhancing customer satisfaction. **Roles and Responsibilities** - Answer incoming calls...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Shuraa Business Setup Full time

    **Job Description - CRM Specialist** **Job brief**: **Roles and Responsibilities**: 1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience. 2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring...

  • CRM Executive

    3 weeks ago


    Dubai, United Arab Emirates FSH Furniture Full time

    Join Our Team as a Furniture CRM Departement. Are you passionate about customer relationship management and the furniture industry? We’re looking for a dynamic and detail-oriented CRM Specialist to enhance customer satisfaction, drive sales, and build lasting relationships. Key Responsibilities: Manage and optimize the CRM system to track customer...

  • CRM Executive

    2 months ago


    Dubai, United Arab Emirates Cliffs Point Full time

    Key Responsibilities: - Generate daily, weekly, and monthly reports to monitor CRM performance. - Organize and update the agents' database to ensure all information is accurate and current. - Maintain and update data in the CRM system, ensuring accurate records are kept. - Review the database for errors and communicate issues to relevant users. - Update...

  • CRM Executive

    4 months ago


    Dubai, United Arab Emirates DRL Marketing Management Full time

    Job Opening: CRM Agent (Immediate Joiners) **Department**: Customer Relationship Management (CRM) **Location**: India/Japan Desk **Language Requirement**: Fluent in English and Hindi (both written and spoken) **Salary**: $950 USD per month **Job Type**: Full-time **Training Shift & Regular Shift**: 9:30 AM - 6:30 PM **Female Hindi Speaker** Position...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Legend Holding Group Full time

    Job Summary: As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    ⭐ Exciting opportunity ⭐ We are GCH hiring for CRM Executive (Escalation) for one of our client who are into premium real estate developer based in Dubai. **Requirements**: 1+ years of experience in handling escalations/collections Real Estate, Banking or related background Languages known - English and Arabic **Salary**: Upto AED 8000 **Job...

  • CRM Executive

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    ⭐ Exciting opportunity ⭐ We are GCH hiring for CRM Executive (Escalation) for one of our client who are into premium real estate developer based in Dubai. **Requirements**: 1+ years of experience in handling escalations/collections Real Estate, Banking or related background Languages known - English and Arabic/Farsi **Salary**: Upto AED 8000 **Job...

  • CRM Executive

    2 weeks ago


    Dubai, United Arab Emirates CODART Marketing Management LLC Full time

    **Key Responsibilities**: - Manage and enhance customer relationships to drive retention and satisfaction. - Provide timely and effective customer support for inquiries related to Forex products and services. - Identify customer needs and tailor solutions to maximize engagement. - Collaborate with the sales and marketing teams to develop targeted...

  • CRM Representative

    1 month ago


    Dubai, United Arab Emirates Cliffs Point Full time

    **Job Opportunity: CRM Executive - Immediate Joiners Preferred!** Are you a motivated individual looking to kickstart your career in a dynamic and fast-paced environment? We are seeking a **CRM Executive** to join our team! If you’re a quick learner, detail-oriented, and passionate about technology and customer relationship management, this could be the...

  • CRM Representative

    2 months ago


    Dubai, United Arab Emirates Cliffs Point Full time

    **Job Opportunity: CRM Executive - Immediate Joiners Preferred!** Are you a motivated individual looking to kickstart your career in a dynamic and fast-paced environment? We are seeking a **CRM Executive** to join our team! If you’re a quick learner, detail-oriented, and passionate about technology and customer relationship management, this could be the...