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CRM Executive

1 month ago

Dubai, United Arab Emirates GRAND STORES LLC Full time

Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately
- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
- Oversee CRM data governance which will include:Data standards

Data auditData structuresUser access rightsReporting
- Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
- Update and maintain stakeholder records within the CRM system
- Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
- Ensure the CRM system provides an effective sales funnel
- Analyze market reports to determine what kind of marketing trends the business should respond to
- Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM Executive in UAE: 7 years (required)