CRM Executive
4 days ago
Reference Code: 70363
**CRM Executive**:
Dubai, DU, AE
Fixed Term
**WHO ARE WE?**
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
**Do you match this profile?**
Are you passionate about Luxury Retail and have previous CRM experience?
Do you have the ability to anyalzise date and performance trends?
Do you have a strong spirit of initiative & commitment?
Are you a supportive team player, positive and constructive at all times?
**What do we expect from you?**
As a CRM executive, you will be responsible for effectively leveraging on data science to implementing a ROI driven CRM & clientelling strategy for the Middle East & India region, in accordance with the Maison strategic objectives.
You will adapt, implements and monitors a CRM program strategy and calendar implementation, that drives engagement, recruitment, upgrade and loyalty, paying attention to the maturity of each market, whilst deleivering a strong CRM contribution towards total retail sales, enriching 360 client communication and treatment plans
You will also contribute to developing strong and supportive relationships with cross-functional groups (CRM & CX team members, Sales teams, Customer service, Training, Logistic, Marketing & communication, regional offices, Line manager,) to enhance the achievement of objectives
On another hand, you will grows & maintains client database, using insights to drive best in class CRM/Clienteling programs, average transaction value and total Use data driven insights to improve client selection for all clientelling activities.
You will be the Ambassador of Maison at all levels
By joining the Maison, you are joining a team in which professional development is one of our main focuses.
More than a jobit’s an experience
**The recruitment process**:
3. You will meet with HR, the Head of CRM and the Retail Performance Director.
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