CRM Executive

3 weeks ago


Dubai, United Arab Emirates Legend Holding Group Full time

Job Summary:
As a CRM (Customer Relationship Management) Executive for our car workshop, you will be responsible for building and maintaining strong relationships with our customers to enhance their overall experience. You will oversee the implementation and management of CRM systems, analyze customer data, and develop strategies to improve customer satisfaction and loyalty. Your role will involve coordinating with various departments to ensure seamless customer interactions and resolution of issues.

Key Responsibilities:

- Implement and manage CRM systems tailored to the needs of our car workshop to effectively track customer interactions, appointments, and service history.
- Collect and analyze customer data to identify trends, preferences, and opportunities for improving service delivery and customer satisfaction.
- Develop and execute targeted communication strategies to engage customers, including appointment reminders, service updates, and promotional offers.
- Coordinate with the service team to ensure timely and efficient handling of customer inquiries, requests, and complaints.
- Monitor customer feedback channels, including surveys and online reviews, and take appropriate actions to address concerns and improve service quality.
- Maintain accurate customer records and update contact information, service history, and preferences as necessary.
- Collaborate with the marketing team to design and implement customer loyalty programs, referral incentives, and other initiatives to enhance customer retention.
- Provide training and support to staff members on CRM software usage and best practices for customer engagement.
- Stay updated on industry trends, best practices, and technologies related to CRM and customer service.
- Conduct regular performance analysis and prepare reports on key metrics such as customer satisfaction, retention rates, and service efficiency.

Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in CRM management or a similar role, preferably in the automotive industry.
- Familiarity with CRM software such as Salesforce, HubSpot, or Dealer Socket.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Detail-oriented with excellent organizational and time management skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of automotive service processes and terminology is desirable.
- Certification in CRM or related fields is a plus.
- A passion for delivering exceptional customer experiences and a customer-centric mindset.


  • CRM Executive

    4 weeks ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: CRM Executive **Job Types**: Full-time, Permanent **Salary**: AED 7,000.00-8,000.00 Job brief: We are currently looking for a CRM Executive for one of the premium property developers in Dubai. An effective CRM Executive should be an excellent communicator, presentable and have exceptional interpersonal skills. Experience: 1-2 years (Real...

  • CRM Executive

    6 days ago


    Dubai, United Arab Emirates Salt Full time

    Responsibilities Working with the CRM team, you will support the delivery of the CRM strategySupport the CRM Manager to define clear roadmaps for optimization, test and lean and ensuring that campaigns are fit for purposeWork with the data and analytics team to understand how the CRM programme is performingBuild, test and execute campaigns across multiple...

  • CRM Executive

    1 month ago


    Dubai, United Arab Emirates Baroque Worldwide | Partner PEOPLE'S COFFEE Full time

    Zoho Experience and Odoo Experience is a Must... Job Title: CRM Specialist **Job Description**: **Responsibilities**: - Manage and optimize our CRM system, including data entry, reporting, and analysis - Collaborate with cross-functional teams to identify and implement process improvements to enhance the customer experience - Develop and execute CRM...

  • CRM Executive

    13 hours ago


    dubai, United Arab Emirates Salt Full time

    Working with the CRM team, you will support the delivery of the CRM strategySupport the CRM Manager to define clear roadmaps for optimization, test and lean and ensuring that campaigns are fit for purposeWork with the data and analytics team to understand how the CRM programme is performingBuild, test and execute campaigns across multiple channelsStrive to...

  • CRM Executive

    3 weeks ago


    dubai, United Arab Emirates Ghassan Aboud Group Full time

    Provide support in planning, development and implementation of all of the CRM tools and strategies, CRM programs, and analytics to create best in class customer experience for all GAG businesses. Be one of the point of contacts for all CRM related activities in GAG Central Marketing team.Job FunctionsCRM Operations:• Develop CRM strategies that drive...


  • Dubai, United Arab Emirates National Medical Center - Dental Clinic Full time

    National Medical Center in Satwa is looking for a Marketing Executive(CRM), to be in charge of managing CRM programs and lead channels. As we continue to expand structurally, we are looking for a marketing Executive to specialise in client relations and digital media marketing. Position: Marketing Executive(CRM) **Job Duties**: - Manage Appointments &...

  • CRM Executive

    6 days ago


    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...

  • CRM Executive

    4 weeks ago


    Dubai, United Arab Emirates Lightech AV Full time

    CRM Maintain strong client relationships and ensure high client satisfaction. Efficiently manage event leads from inquiry to conversion. Provide support to the event planning team for seamless execution. Deliver exceptional customer service and support throughout the event lifecycle. Build and maintain relationships with event vendors for timely and...


  • Dubai, United Arab Emirates DPL GROUP Full time

    Greetings from DPL Group , We are looking for CRM Executive -for our client a leading property developer in Dubai A customer relationship management (CRM) specialist **manages the technology of a company to improve marketing**. Their responsibility is to maximize the efficiency of the CRM data and software to improve customer care. This role is well-named,...

  • CRM Executive

    1 month ago


    Dubai, United Arab Emirates THE LUXE DEVELOPERS Full time

    Urgently required CRM EXECUTIVES with below job description: - To manage customer data and analytics, validate customer data and approve requests. - Manage the 360 customer experience. Position involves deep-diving into customer data, transactional analysis, and reporting - Managed complete customer lifecycles and should know how to create automation to run...

  • CRM Executive

    4 weeks ago


    Dubai, United Arab Emirates V-TAC Full time

    **Role: CRM Executive** **Role Purpose**: To provide comprehensive support to the Customer Journey Service, encompassing activities from the signing of the Sales and Purchase Agreement to property handover, and extending into post-handover operations. This includes overseeing the defects liability period, addressing complaints, and managing queries...

  • CRM Executive

    7 days ago


    Dubai, United Arab Emirates The Luxe Developers Full time

    CRM Executive urgently required with the following job description To manage customer data and analytics, validate customer data and approve requests. - Manage the 360 customer experience. Position involves deep-diving into customer data, transactional analysis, and reporting - Managed complete customer lifecycles and should know how to create automation to...

  • CRM Executive

    3 weeks ago


    dubai, United Arab Emirates Chalhoub Groups Full time

    The job posting is outdated and position may be filled• Cleansing the database of the clients in stores• Implement activities under minimal supervision• Provide subject matter expertise to assist junior team members• Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in a timely manner• Account...


  • Dubai, United Arab Emirates Legend Holding Group Full time

    **Job Summary**: **Key Responsibilities**: **Customer Relationship Management (CRM)**: - Implement and manage CRM systems to track interactions with current and potential customers. - Regularly update customer databases with relevant information, such as contact details, preferences, and interactions. - Analyze customer data to identify trends, segment...

  • CRM Manager

    1 month ago


    Dubai, United Arab Emirates AccorCorpo Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. **Our commitment to Diversity & Inclusion**: We are an...

  • CRM Manager

    4 weeks ago


    dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionAbout The RoleBFL Group is looking for a CRM Manager who can lead the overall customer retention and loyalty program for both online and offline customers. He/she works closely with the Retail, E-commerce, Paid Marketing, and Product Development team.Key focus areas include managing our loyalty & CRM system and the data within, evolving and...

  • CRM Sales Executive

    1 month ago


    Dubai, United Arab Emirates Cezcon Solutions LLC Full time

    Position Title : Outdoor Sales Executive with CRM Knowledge. Employment Type : Full time Qualification : Graduation Nationality : Indians Preferred Salary : Depending on Experience and Qualification Plus Commission Job Location : Dubai, UAE Job Description: - Conduct market research to identify selling possibilities. - Build and maintain relationships...

  • CRM Executive

    3 weeks ago


    dubai, United Arab Emirates Restore Talent Solutions Full time

    The job posting is outdated and position may be filledThe ideal candidate will have experience in a similar role such as Customer Service, Customer Care, Customer Relationship Management, in a Car Showroom environment as a CRM Coordinator / Receptionist for an automotive brand.This is a customer-facing role, and a warm, friendly personality is essential.Main...


  • dubai, United Arab Emirates Genesis Executive Search Full time

    Description:Our client is a multinational engineering company based in JAFZA. They are currently recruiting an IT graduate having 3-4 years of experience in IT support and CRM management.Job Responsibilities:Trouble shoot laptops, printers, networking, and serversProficient in Windows Server 2012 and Active DirectoryBackground in networkingMaintaining and...

  • CRM Executive

    4 weeks ago


    Dubai, United Arab Emirates DPL GROUP Full time

    Greetings from DPL Group , We are looking for CRM Executive -for our client a leading property developer in Dubai A customer relationship management (CRM) specialist **manages the technology of a company to improve marketing**. Their responsibility is to maximize the efficiency of the CRM data and software to improve customer care. This role is well-named,...