Call Center Supervisor- Experience in Healthcare

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

**Call Center Supervisor in Jumeirah 1** **Our leading Medical Clinic Client is looking for a Healthcare Call Center Supervisor located in Jumeirah 1, Dubai who can join immediately.** **Roles and Responsibilities**: - Assist in the formulation of targets for individuals and teams - Hire and onboard new employees - Answer questions from staff and provide...

Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...

**Job Title**: Call Center Manager **Location**: Dubai, UAE **Job Type**: Full-Time **About the Medical Center** Join a leading medical center in Dubai that is dedicated to providing top-notch healthcare services. Our center is known for its patient-centered approach and cutting-edge medical technologies. We are seeking an experienced **Call Center...

Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

**Requirements**: - High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Responsibilities**: -...

**Job Description: Call Center/Receptionist - La Familia Medical Center** **Position**: Call Center/Receptionist **Location**: Dubai **Experience**: Medical background with Dubai healthcare experience **Responsibilities**: - Manage patient inquiries via phone, providing accurate information. - Schedule appointments and maintain organized patient...

Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

Location: Dubai Pay: AED 3,000.00 - AED 3,500.00 per month **About Anaya**: Anaya Home Healthcare LLC, a premier provider of on-site healthcare services in Dubai, UAE, is undergoing rapid expansion. We are seeking enthusiastic Call Center Agents to join our dynamic team and provide exceptional service to our patients in the Dubai region. As a Call Center...

Sidra Healthcare is looking for a dedicated Call Center Executive cum Data Analyst with a skill set that includes hands-on experience in managing day-to-day activities. Join our team and make a difference in the healthcare industry! Application Question(s): - Willing to work in shifting hours **Experience**: - Customer Service or Call Center: 2 years...

A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their team’s success on an ongoing basis. - Assisting in the formulation of targets for individuals...

Supervise all tasks involved in Call Center - Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions - Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

**Via Medica International Healthcare LLC** is looking for an **Assistance Call Center Agent** for our International Division in Dubai Branch. **Tasks and Responsibilities**: - Answering response center phones in a timely and professional manner. - Determine the clients' ID and utilize CRM software to ensure you are aware of the client’s critical...

Supporting the assigned team. - Monitoring the team’s performance (Attendance, adherence, Call Quality Score, etc ) - Monitoring the advisors’ calls to ensure that they understand and comply with the company’s objectives. - Coaching team members to achieve the required performance goals. - Conducting meetings with the Call Centre Agent to review their...