Call Center Supervisor
2 weeks ago
**Responsibilities**:
- Oversee the day-to-day operations of our call center, ensuring smooth and efficient processes.
- Manage and lead a team of call center agents, providing guidance, training, and support as needed.
- Develop and implement strategies to optimize call center performance and enhance customer satisfaction.
- Monitor call center metrics and KPIs, making adjustments as necessary to meet or exceed targets.
- Handle escalated customer inquiries or complaints in a professional and timely manner.
- Collaborate with restaurant managers and staff to address customer issues and improve service delivery.
- Stay updated on industry trends and best practices in call center management and customer service.
**Requirements**:
- Previous experience in call center management, preferably in the restaurant or hospitality industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities.
- Proficiency in call center software and Microsoft Office Suite.
- Detail-oriented with strong problem-solving skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Customer-focused mindset and a passion for delivering exceptional service.
**Salary**: Up to AED5,000.00 per month
Application Question(s):
- Are you available for immediate joining?
Ability to Commute:
- Dubai (required)
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