Call Center Agent
1 week ago
**Requirements**:
- High school diploma or equivalent
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
**Responsibilities**:
- Answering incoming calls from patients.
- Providing information about healthcare services, procedures, and policies.
- Scheduling appointments and confirming patient information.
- Assisting with insurance claims and verifying insurance information.
- Handling patient inquiries and complaints in a professional and courteous manner.
- Maintaining accurate and detailed records of all interactions with patients and healthcare providers.
- Collaborating with other healthcare professionals to ensure timely and accurate delivery of care.
- Providing follow-up calls to patients to ensure satisfaction with their healthcare experience.
- Participating in training and continuing education to maintain knowledge of current healthcare practices and policies.
- Performing other duties as assigned by management.
Pay: AED2,500.00 - AED3,500.00 per month
**Experience**:
- Call Center Agent: 1 year (required)
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