Ocean Services Manager

6 months ago

Dubai, United Arab Emirates Expeditors Full time

**Company Description**
We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within — more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love and build a career with us

To further develop the ocean cargo in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

KEY RESPONSIBILITIES:
**People**:

- Develop department personnel. Show them a career, not just a job.
- Conducts staff appraisals and make salary reviews
- Develop solid # 2 to run operations and assist in retention.

**Operations**:

- Oversee the management of the branch ocean department
- Ensure that productivity and profitability goals for ocean department are met
- Have a fundamental understanding of Expeditors operational systems, including ETMS, ATS
- Be responsible for the training and development of ocean staff within the branch
- Be responsible for compliance and quality issues for the ocean product within the branch, specifically but not limited to:

- Compliance with Expeditors OPS Procedures
- Compliance with local/regional government and Federal Maritime
- Commission (FMC) regulations, including ATS
- Compliance with Dangerous Goods Regulations (where applicable)
- Compliance with LATAM, Middle East/ISC regulations
- Develop relationships with the "core" carriers.
- Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases
- Ensure EIO's value statement is clearly communicated to each core carrier
- Ensure EIO's requirements on space, service and price are clearly communicated to each carrier
- Provide local market feedback on carriers to the Regional Ocean Director.

**Customer**:

- Lead the branch ocean sales effort. At least 50% of time to be spent on sales calls (retention and joint calls with branch sales team)
- Have a thorough understanding of local market pricing conditions
- Have a thorough understanding of and personal involvement with the top 10 ocean customers
- Manage all ocean business within the branch after transition from sales
- Oversee the branch bid/quotation process for the ocean product
- Train, educate, and assist branch sales staff on ocean product, through joint sales calls
- Participate in the weekly branch sales meeting

**Finance**:

- Assist District Manager with preparation of annual department budget.
- Meet monthly with District Manager to review department financial P&L and productivity results and goals.
- Review, understand and focus on improving department freight yields.
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
- Manage intercompany accounting discrepancies via AJAX report.
- Review Daily Branch Revenue report (Daily).
- Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
- Follow company capex procedure for the purchasing of any equipment for your staff or department.
- Utilize Top 20 Accounts report to continually evaluate the development of departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer).

**Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

**Culture**:

- Proactively promote the company’s 10 c

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