Ocean Import Manager

3 weeks ago

Dubai, United Arab Emirates Expeditors Full time

Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within — more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love and build a career with us

**Job Description**:
**Scope of Position**:
To further develop the ocean import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

**Major Duties and Responsibilities**:
**Operations**:

- Create and maintain an effective department organization chart, which is designed for flexibility and growth.
- Prepare, execute, monitor, and update at regular intervals the business plan for the department.
- Monitor and improve key departmental productivity indicators including but not limited to:

- Shipments Per Desk (SPD)
- Revenue Per Desk (RPD)
- Expense Per Desk (EPD)
- Revenue Per Shipment (RPS)
- Revenue to Expense ratio
- Excel measurements
- Always instill and foster a climate of compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database (DLSOP).
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:

- Build and maintain strong relationships with vendors (shipping lines, trucking companies, and others)
- Work to be our vendors lowest cost customer promoting shipper-built units by origins, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

**Finances**:

- Assist District Manager with preparation of annual department budget.
- Meet monthly with District Manager to review department financial PnL and productivity results and goals.
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
- Manage intercompany accounting discrepancies via AJAX report.
- Review Daily Branch Revenue report (Daily).
- Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
- Utilize TOP 20 ACCOUNTS and CLIENT REVENUE reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and regular share the information with the Ocean Service Manager.

**Sales**:

- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
- Complete 3 Sales and/or Retention Calls per week and ensure they are documented.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
- Take an active role in the transition of new business/ updates to existing business.
- Support the Ocean Service Manager.

**People**:

- Identify, develop, and mentor your No. 2.
- Review and conduct staff appr

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