Network Partner Relationship Manager

1 month ago

Dubai, United Arab Emirates AIG Full time

At AIG, we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Multinational
AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.
How you will create an impact
Service Delivery - meet or exceed agreed policy & portfolio performance targets:
Proactively manage renewal portfolios and new placements, providing pre bind assistance and ensuring both AIG’s Producing Offices & Network Partners engage, communicate & collaborate to:
support the renewal and/or new program design process with territory specific technical input, including attendance at pre-renewal and Stewardship meetings if/as appropriate.
understand and overcome any obstacles for timely and successful delivery of service and enhanced experience to clients.
Promote & support Network Partner engagement with local clients & /or brokers to deliver targeted local client experience and resolve service delivery issues and/or escalations at the earliest opportunity, providing feedback on related experience/learnings for systemic improvement
Actively engage and collaborate with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, AIG Producing Offices (underwriters, multinational, distribution, claims, collections, risk and/or other colleagues if/as needed) to resolve service delivery issues in alignment with MN Escalation Protocol, providing feedback on related experience/learnings for systemic improvement
Continuously partner with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, Field Operations, AIG Home Office Collections, Claims, Accenture, AIG Producing Office’s (underwriters, multinational, distribution, claims, collections, risk, NP Champion’s and/or other colleagues if/as needed) to drive:
improved Network Partner & E2E MN Service metrics
reduced rework
optimized use of designated tools & technology (incl MN Xchange)
enhanced reconciliations, collections & remittance/export of funds
Product Wordings - partner with Global MN Product Leads to localize, agree and maintain AIG approved Network Partner local product capability, wordings and endorsements aligned to AIG Product appetite and underwriting guidelines and AIG Multinational requirements.
Performance Management & Governance - in alignment with global direction, lead coordination, conduct, documentation, and implementation of agreed actions associated with:
**Performance Management/Improvement**:
Integrated Network Service Delivery & Escalation Framework
Quarterly Partner Performance Reviews
Annual Partner Action Plans
**Governance**:
Onboarding (including validated Capabilities Questionnaire) /Offboarding
Network Partner Processes
Periodic Partner Recertification (including refreshed Capabilities Questionnaire)
Risk Event - reporting, investigation, resolution and wider risk remediation/process improvement.
Network Partner Audits - in support of AIG MN Governance, Internal Audit Group, Claims and/or other agreed audit, compliance, quality and/or peer review.
Intelligence & insights (Territorial scans) - including regulatory, competitor and partner evaluation:
Periodic (re)evaluation of local insurance market - demographics, local insurer market share(s)/rankings, regulatory, reinsurance, taxes, charges and/or currency and exportability regulations and/or constraints.
Annual MN competitor proposition and performance review - from NP’s & Brokers
Alternative Partner benchmarking and evaluation - leveraging Partner Performance Reviews and market and competitor scans,
Proactively identify upcoming changes in local legislation / regulation in assigned territories, working where necessary with Network Partners to identify solutions, informing the global AIG community as appropriate
Deliver & participate in multinational network partner training as necessary to:
all assigned Network Partners and their staff
all areas within AIG network (including key Producing Offices and NP Champions) and where appropriate designated partners.
Relationship management - act as primary point of accountability for territory and partner specific stakeholder mapping, with associated development and promotion of multi layered (operational and senior level) relationships with identified stakeholders across existing Network Partners, Third Party Administrators, Vendors, Regulators and any potential alternative partners if/a

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