Event Concierge

4 days ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22123793

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 3
- Titles of Direct Reports -**Supervisor, Asst. Manager, Manager**

**CANDIDATE PROFILE**

**Experience**:

- 1-2 years 5 star hotel experience

**Skills and Knowledge**
- Guest satisfaction awareness
- Impeccable standards of appearance
- Honesty and integrity above reproach
- Able to accept constructive criticism
- Total commitment
- Audio Visual Level I
- Computer knowledge

**Education or Certification**
- Diploma or Degree in Hotel Management

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- To have a clean uniform and impeccable personal grooming in compliance with company standards.
- To be at the assigned work area, in uniform, and ready to work at the time that is scheduled.
- All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, Hollow rectangle, Banquet style, T-Shape, E-Shape, Different types of buffet set up, Coffee Trolley.
- To introduce one’s self to the guest on one’s station and project a warm cheerful, enthusiastic desire to be of service.
- To wear a name tag as part of the proper uniform, as well as no excessive jewelry to be worn while working.
- To comply with all safety regulations and company policies as outlined in the Employee’s handbook.
- To assist guest/organizer all the time.
- To ensure that all equipment, fixture and furniture are handled with great care.
- To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.
- To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.
- To provide the best possible proper service of guests of this hotel at all times.
- To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.
- Perform all other reasonable tasks as requested by management
- To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management
- To coordinates the performance of all banquet associates.
- Ensure all requested food and beverage, audio visual and special requests have been correctly placed.
- Introduce self to the guest/organizer and review your role.
- Thorough knowledge of JW Event Concierge Application or MSA App.

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better unders

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