Concierge Supervisor

2 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Concierge Supervisor will help the Chief Concierge to supervise the Concierge team who provides luxury services to all guests and colleagues. The Concierge Supervisor will lead the team in turning moments into memories for our guests. The Concierge Supervisor will have the best knowledge of Dubai, providing personalized recommendations and arrangements that enhance the overall guest experience.

**Responsibilities**
- Train, direct and supervise the Concierge daily operation of the department.
- Offer a warm, sincere and personalized welcome to all guests.
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
- Act as a guide when guests ask for direction and assist them to destinations within the hotel.
- Provide clear directions for all guests travelling outside the hotel.
- Respond to all guest needs and requests.
- Monitor the driveway during high traffic periods
- Monitor the valet parking and limousine contracted company and giving feedback to make changes to improve the service quality
- Maintain a daily sheet of all guest requests, reservations and confirmations for guests and keep track of all reports.
- Ensure all the FLHSS&E requirements and procedures are followed by the team
- Revising and adjusting procedures and tasks according to business trends
- Working closely with Front Office team including PBX to ensure efficient following of the service
- Be knowledgeable of all in-house and arriving guests.
- Be aware of all daily events in the hotel.
- Arrange for package delivery and pickup for guests.
- Provide a daily list to the Front Office Manager and Hotel Duty Manager of transportation reservations.
- Stay current with local trends, events, and developments to provide up-to-date information and recommendations.
- Lead and manage the concierge team, including recruitment, training, scheduling, and performance management.

**Skills & Qualifications**
- High School Diploma or equivalent.
- Minimum 3 years’ experience working in a 5-star hotel environment.
- Minimum 2 years Concierge experience in a luxury hotel.
- Strong command of MS Office products, GoConcierge, and Hotsos.
- Pre-opening experience is an advantage. Previous experience working in Dubai is a MUST.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service and the ability to interact effectively with guests and colleagues
- Ability to understand guest needs and expectations and to deliver superior customer service
- Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
- Proven ability to successfully motivate and lead a team.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including

  • Concierge Supervisor

    2 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...

  • Concierge Supervisor

    1 day ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...

  • Concierge Supervisor

    2 days ago

    Dubai, United Arab Emirates Ennismore Full time

    People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full...

  • Concierge Supervisor

    1 day ago

    Dubai, United Arab Emirates Ennismore Full time

    People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full...

  • Concierge Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22125786 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assist in supervising all concierge...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22169067 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in supervising all concierge...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Concierge Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Strive Services Group Full time

    As a Concierge Supervisor, you will oversee the concierge operations across multiple projects or locations, ensuring consistency, quality, and excellence in service delivery. Your role will involve managing a team of concierge team leaders, providing leadership, guidance, and support to ensure the successful execution of concierge services. - Lead and manage...

  • Concierge Supervisor

    2 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond...

  • Concierge Supervisor

    6 days ago

    dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...

  • Concierge Supervisor

    1 day ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond...

  • Concierge Supervisor

    6 days ago

    dubai, United Arab Emirates Ennismore Full time

    People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates SO Full time

    **Company Description**: - SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury._ Join our team as a Concierge Supervisor in the heart of Dubai's vibrant lifestyle luxury...

  • On Location Services Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Paramount Hotel Dubai & Paramount Hotel Midtown Full time

    Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the cast of Paramount Hotel Dubai as an On Location Services Supervisor and start scripting your own story at Paramount. Job Description: As an On Location Services Supervisor, you will be...

  • Concierge Supervisor

    1 day ago

    Dubai, United Arab Emirates AccorHotel Full time

    Join our team as a Concierge Supervisor inthe heart of Dubais vibrant lifestyle luxury hospitality industry!Were looking for an enthusiastic and customerfocused professionalto lead our concierge team in delivering exceptional experiences toour guests.Oversee the daytodayoperations of the concierge desk ensuring smooth and efficientservice deliveryProvide...

  • Concierge Supervisor

    1 day ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Join our team as a Concierge Supervisor inthe heart of Dubais vibrant lifestyle luxury hospitality industryWere looking for an enthusiastic and customerfocused professionalto lead our concierge team in delivering exceptional experiences toour guests.Oversee the daytodayoperations of the concierge desk ensuring smooth and efficientservice deliveryProvide...

  • Concierge Supervisor

    4 weeks ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Concierge Supervisor

    1 day ago

    Dubai, Dubai, United Arab Emirates 25hours Hotels Full time

    Roles and responsibilitiesProvide exemplary customerservice to all guests, offering assistance and recommendations toenhance their stay.Handle guest inquiries,requests, and complaints promptly and professionally, striving forswift resolutions.Coordinate with other hoteldepartments to fulfill guest needsefficiently.Assist in overseeing theday-to-day...

  • Concierge Supervisor

    1 day ago

    Dubai, Dubai, United Arab Emirates Atlantis Resort Full time

    A Concierge is crucial to the success of theguest stay and creating amazing experiences and everlastingmemories. A true people person must enjoy working closely withguests and surrounding teams to be able to anticipate, align andsurprise and delight guests through a natural and anticipatorystyle of service. The Concierge team has an exceptional Food&...

  • Concierge Supervisor

    1 day ago

    Dubai, United Arab Emirates 25hours Hotels Full time

    Roles and responsibilitiesProvide exemplary customerservice to all guests, offering assistance and recommendations toenhance their stay.Handle guest inquiries,requests, and complaints promptly and professionally, striving forswift resolutions.Coordinate with other hoteldepartments to fulfill guest needsefficiently.Assist in overseeing theday-to-day...