Concierge Supervisor

3 months ago


Dubai, United Arab Emirates 25hours Hotels Full time

**Company Description**
People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.

The concierge supervisor plays a pivotal role in ensuring the highest level of customer satisfaction and enhancing the overall guest experience. Reporting directly to the Chief Concierge, concierge supervisor supports in managing the concierge desk operations, supervising the concierge team, and maintaining exceptional service standards.

COME AS YOU ARE AND SHOW US YOUR VISION
**Job Description** Guest Services Management**:
Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.

Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.

Coordinate with other hotel departments to fulfill guest needs efficiently.

**Concierge Desk Operations**:
Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.

Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.

Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.

**Team Supervision and Training**:
Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.

Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.

Conduct regular performance evaluations and provide constructive feedback to team members.

**Guest Relations and VIP Services**:
Build strong relationships with guests to anticipate their needs and exceed expectations.

Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.

Handle confidential and sensitive information with discretion and professionalism.

**Administrative Duties**:
Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.

Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.

Assist in managing the concierge budget and controlling expenses effectively.
**Qualifications**
Previous experience in a supervisory role within a luxury hotel concierge department preferred.

Exceptional customer service skills with a genuine passion for exceeding guest expectations.

Strong communication, interpersonal, and problem-solving abilities.

Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.

Proficiency in hotel management software and Microsoft Office Suite.

Knowledge of local attractions, dining, and entertainment options.
**Additional Information** Your team and working environment**:
Diverse, young and vibrant team

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



  • Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...

  • Concierge Supervisor

    6 months ago


    Dubai, United Arab Emirates BANYAN TREE Full time

    **Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates Strive Services Group Full time

    As a Concierge Supervisor, you will oversee the concierge operations across multiple projects or locations, ensuring consistency, quality, and excellence in service delivery. Your role will involve managing a team of concierge team leaders, providing leadership, guidance, and support to ensure the successful execution of concierge services. - Lead and manage...

  • Concierge Supervisor

    6 months ago


    Dubai, United Arab Emirates Banyan Tree Full time

    SummaryJobDescriptionA ConciergeSupervisor plays a vital role in ensuring the success of aguest's stay by creating memorable experiences and lastingimpressions. This role requires a genuine affinity for people and acollaborative approach to working with guests and fellow teammembers. Through a proactive and intuitive service style, theConcierge...

  • Concierge Supervisor

    6 months ago


    Dubai, United Arab Emirates Holiday Inn Full time

    **CONCIERGE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Concierge Team Lead

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Banyan Tree Full time

    Job DescriptionJob Title: Concierge SupervisorCompany: Banyan TreeLocation: DubaiJob Type: Full-timeJob Category: HospitalityJob SummaryThe Concierge Supervisor plays a vital role in ensuring the success of a guest's stay by creating memorable experiences and lasting impressions. This role requires a genuine affinity for people and a collaborative approach...

  • Concierge-female

    3 months ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on building policies, community rules and the timings and locations of the building facilities - Provide...

  • Concierge - Male

    5 months ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Presentable/Good in English Communication. - Would be willing to work both night and day shifts. - Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on...

  • Concierge - Female

    5 months ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Presentable/Good in English Communication. - Would be willing to work both night and day shifts. - Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on...

  • Concierge - Male

    2 months ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Presentable/Good in English Communication. - Would be willing to work both night and day shifts. - Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on...

  • Concierge Team Leader

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    Concierge Team Leader A Concierge Team Leader serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Team Leader will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,...

  • Concierge-female

    3 weeks ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on building policies, community rules and the timings and locations of the building facilities - Provide...

  • Concierge-female

    6 months ago


    Dubai, United Arab Emirates Facilities Management Company Full time

    Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on building policies, community rules and the timings and locations of the building facilities - Provide...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23108016 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in overseeing all concierge...

  • Concierge Team Leader

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Concierge Team Leader serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Team Leader will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about...

  • Concierge Agent

    6 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23108007 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** To welcome and escort...

  • Spa Supervisor

    5 months ago


    Dubai, United Arab Emirates Nooora Beauty Concierge Full time

    A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be...

  • Residence Concierge

    3 weeks ago


    Dubai, United Arab Emirates Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...


  • Dubai, United Arab Emirates OKAG (OMAR KASSEM ALESAYI GROUP) Full time

    **1.) **DRIVER Urgent job opportunity for light vehicle in Dubai We are looking for drivers with 3 years experience in Dubai. Required a valid UAE driving license with a clean record. Preferably perfect in English Speaking. with 3 three years’ experience. **Salary from 2000 AED + commission** **2.) **SUPERVISOR Urgent job opportunity for Supervisor...