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Concierge
4 weeks ago
**Job Title: Concierge**
**Location**: DUBAI
**Department**: Front Office/Guest Services
**Reports To**: Front Office Manager
**Job Type**: Full-Time
**Job Summary**:
The Concierge is responsible for providing exceptional service to guests by assisting them with their inquiries, making reservations, offering recommendations, and facilitating various guest services. The role requires a thorough knowledge of the hotel’s services and local attractions, combined with the ability to anticipate and fulfill guest needs to ensure a memorable experience.
**Key Responsibilities**:
- **Guest Assistance**:
- Greet guests warmly and provide a high level of customer service.
- Assist guests with their inquiries, requests, and concerns promptly.
- Offer detailed information about the hotel’s facilities, services, and amenities.
- **Reservations and Bookings**:
- Make reservations for dining, transportation, entertainment, and other services as requested by guests.
- Confirm and update reservations as necessary.
- **Local Knowledge**:
- Provide guests with information about local attractions, events, and activities.
- Offer recommendations for dining, shopping, and entertainment based on guests' preferences.
- Maintain an updated database of local contacts, vendors, and service providers.
- **Coordination of Services**:
- Coordinate with other hotel departments to ensure guest requests are met efficiently.
- Arrange for special services such as babysitting, pet care, or medical assistance if needed.
- Facilitate delivery of messages, packages, and other items to guest rooms.
- **Problem Resolution**:
- Handle guest complaints or issues in a professional and courteous manner.
- Escalate unresolved issues to the appropriate department or manager.
- **Administrative Tasks**:
- Maintain accurate records of guest requests and services provided.
- Manage a log of local events and activities to inform and assist guests.
- Prepare reports and feedback for management on guest satisfaction and service quality.
**Qualifications**:
- **Education**:
- High school diploma or equivalent; a degree in hospitality or a related field is a plus.
- **Experience**:
- Previous experience in a concierge, guest services, or front office role is preferred.
- Experience in the hospitality industry is highly desirable.
- **Skills**:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using hotel management software and reservation systems.
- Fluency in English; additional languages are an advantage.
- Knowledge of the local area and tourism industry.
**Physical Requirements**:
- Ability to stand for long periods.
- May require lifting or carrying up to 25 pounds.
- Flexibility to work various shifts, including weekends and holidays.
**Personal Attributes**:
- Friendly and approachable demeanor.
- High level of professionalism and personal presentation.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
**Working Conditions**:
- Fast-paced environment with direct guest interaction.
- May involve occasional exposure to stressful situations.
**Job Types**: Full-time, Permanent
Pay: AED1,300.00 - AED1,400.00 per month
