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Concierge

4 weeks ago

Dubai, United Arab Emirates EHK Hospitality Services Full time

**Responsibilities**:

- Welcome customers upon entrance and confirm reservations.
- Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements.
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and find the appropriate solution.

**Qualifications & Skills**:

- Proven experience as concierge, experience in customer service or relevant role is an advantage.
- Proficiency in English; multilingual is strongly preferred.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time-management.
- Aptitude in resolving issues with a customer-focused orientation.

Application Question(s):

- Can Join Immediately

**Experience**:

- Concierge: 2 years (preferred)
- Hotel Industry: 2 years (preferred)