Customer Service Agent

6 months ago


Abu Dhabi, United Arab Emirates Vapour Direct Full time

Location: Abu Dhabi, UAE

Employment Type: Full-time

**Responsibilities**:

- Provide accurate information about our products/services and assist customers with their queries.
- Process orders, returns, and exchanges in a timely and efficient manner.
- Resolve customer issues and complaints with patience and professionalism.
- Collaborate with other departments to ensure seamless customer experiences.
- Keep detailed records of customer interactions and transactions.
- Stay up-to-date on product knowledge and company policies.

Qualifications:

- High school diploma or equivalent.
- Proven customer service experience, preferably in a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in stressful situations.
- Flexibility to work weekends or evenings as needed.

Application Deadline:
**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Abu Dhabi (required)


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