Customer Service Agent

3 weeks ago


Abu Dhabi, United Arab Emirates Data Direct Group Full time

**Position Summary**:
**Key Responsibilities**:

- Provide accurate information about products, services, policies, and processes.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Maintain a detailed record of customer interactions and transactions.
- Collaborate with internal teams to address and resolve complex issues.
- Identify opportunities to improve customer experience and suggest enhancements.
- Stay updated on company products, services, and industry trends.

**Qualifications and Skills**:

- Fluency in Russian and English (spoken and written).
- Proven experience in a customer service or client-facing role, preferably in a multicultural environment.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a proactive mindset.
- Ability to work under pressure and handle multiple tasks efficiently.
- Knowledge of cultural nuances to effectively engage with Russian-speaking clients.

**Additional Requirements**:

- Must be based in or willing to relocate to Abu Dhabi.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.

If you are passionate about delivering excellent customer service and thrive in a fast-paced setting, we encourage you to apply

Pay: AED5,000.00 - AED7,000.00 per month

**Language**:

- RUSSIAN (required)


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