Customer Engagement Agent

6 months ago


Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

**About PSI**:
Established in 2007, Property Shop Investment (PSI) is one of the leading real estate firms serving the entire UAE landscape. Driven by passion for success, PSI has been awarded number 1 real estate agent by key giant developers for the past years. PSI continues to innovate and increase its services to ensure seamless and comprehensive clients’ journeys.

**Why PSI?**

Our solid reputation in the industry is supported by our continuous pursuit of quality and superiority in all the services we offer. Our combination of vision, expertise, specialised teams, enthusiasm and transparency entitles Property Shop Investment to set the market standard as an influencer of Abu Dhabi's Real Estate Market

As an award-winning, full-service brokerage, Property Shop Investment is known for exceeding all expectations. We aim for the highest performance and have been awarded the 'Number One Real Estate Broker in Abu Dhabi' for the consecutive years.

PSI's emphasis on delivering straightforward and reliable services to corporate and private clients ensures complete customer satisfaction. All services are tailor-made to meet customer demands and our commitment transforms a promise into reality.

**Roles and Responsibilities**:

- Receive inbound calls including transferred sales leads from current and potential customers
- Answering or making calls to clients addressing their needs, complaints, with products or services
- Meet Quality Assurance Requirements and other key performance metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Build sustainable trust through interactive communication with Clients
- Determining the cause of problem and selecting the best solution
- Handling operational work assigned to them in an accurate and timely manner
- Handling quality control through hearing the calls and evaluating the Agents

**Job Specifications and Qualifications**:

- Excellent verbal and written communication skills
- Thorough understanding customers and follow processes
- Ability to learn, punctual and good in time management
- Passionate about helping customers and knows how to do that in terms of skills and system use
- Ability to solve problems and issues related to customer service and support
- Ability to provide suggestions that improve the work process

Job location: Abu Dhabi

**Experience**:

- customer service: 1 year (required)

**Language**:

- Arabic (required)



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