Call Center Agent

2 months ago


Abu Dhabi, United Arab Emirates Healthline Medical group Full time

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.

**Roles and Responsibilities**:
As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:
**Patient Communication**: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.

**Patient Support**: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.

**Documentation**: Maintaining accurate and organized patient records, ensuring data integrity.

**Collaboration**: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

**Qualifications**:
To be successful in this role, you should possess:

- Arabic and english fluency is required
- Strong communication skills, both verbal and written.
- Exceptional customer service skills with a patient-oriented approach.
- Ability to handle a high call volume and work effectively in a fast-paced environment.
- Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.

Pay: From AED2,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 1 year (required)

**Language**:

- Arabic (required)

**Location**:

- Abu Dhabi (required)


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