Customer Service Agent

2 weeks ago


Abu Dhabi, United Arab Emirates Al Fanar Gas Services Group Full time

Answer all incoming calls and handle caller’s inquiries whenever possible.
- Re-direct calls as appropriate and take adequate messages when required.
- Greet, assist and/or direct guest, clients, visitors and others as needed.
- Ensure at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken
- Direct the clients/customers and visitors to the appropriate staff member.
- Handling the Customer Care during regular business hours
- Receive, manage and resolve customer complaints.
- Scheduling appointment for New Connections & Disconnections, meter reading, invoice delivery, payments etc.
- Giving instructions to the Customers to those who will request for Disconnection and obtaining Clearance Certificate.
- Informs customers of registration procedures, payment options and office location and timing details.
- Coordinating all transaction inquiries (payment, invoice, service charge etc.) to every customer.
- Guiding customers on how to do Website / App registration and process the payment.
- Handling customers who will pay Monthly/Quarterly bill and who will claim Final Bill/Refund and Clearance Certificate in the office.
- Filing the Daily Technician’s Report (Connection/Disconnection & Emergency Log).
- Attending emergency calls (Mock Drills), providing the safety procedure according to the company standard.
- Assisting Front desk agent during clearance timings, when required.
- Coordinate with Accounts Department for final invoice and clearance issuance.
- Coordinate with O&M department for emergency assistance when required.
- Following Up on Late Payments on phones.
- Coordinating Late Payment SMS with IT.

**Eligibility**:

- Must have minimum 3-5 years of Customer Service Agent (Inbound Call Centre).
- Bachelor degree in any field.
- Strong communication skills & proficiency in English
- Hands-on experience in Computers, MS Excel & Word.
- Preference will be given for those who are available to join immediately.

Job Location: Abu Dhabi

**About us**:
Al Fanar is one of the U.A.E’s leading and best oil and gas company, specializing in distribution systems for Liquefied Petroleum Gas (LPG), Synthetic Natural Gas (SNG) and Natural Gas (NG). Headquartered in Abu Dhabi since 1990.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you currently available inside UAE ?
- Current UAE Visa status ? (Employment visa /Cancelled visa /Visit visa)
- Current salary ?
- Minimum expected salary ?
- Nationality ?
- Active mobile number ?
- Notice period ?
- This position is based in Abu Dhabi. Are you willing to relocate to Abu Dhabi ?

**Experience**:

- Customer Service Agent (Inbound Call Centre): 3 years (required)

License/Certification:

- Bachelor degree (required)


  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer Service Agent with the following skills & qualifications: 1. Under graduate. 2. Minimum 3 Years relevant experience. 3. Good English & Arabic communication skills. 4. Ability to handle customers & can work under pressure. Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting...


  • Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer Service Agent with the following skills & qualifications: 1. Under graduate. 2. Minimum 3 Years relevant experience. 3. Good English & Arabic communication skills. 4. Ability to handle customers & can work under pressure. Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting...

  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer service agent with the following skills & qualifications: 1. Under grauate. 2. Minimum 3 Years experience. 3. Good English & Arabic communication skills. 4. Ability to handle customers & can work under pressure.


  • Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer service agent with the following skills & qualifications: 1. Under grauate. 2. Minimum 3 Years experience. 3. Good English & Arabic communication skills. 4. Ability to handle customers & can work under pressure.

  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We need the recruitment of Customer Service Agent with the following skills & qualifications: 2. Minimum high school certificate 3. Minimum 1- Year relevant experience. 4. Good English & Good communication skills. 5. Ability to handle customers & can work under pressure. COVID-19 considerations: We are following all instruction from MOH Ability to...


  • Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We need the recruitment of Customer Service Agent with the following skills & qualifications: 2. Minimum high school certificate 3. Minimum 1- Year relevant experience. 4. Good English & Good communication skills. 5. Ability to handle customers & can work under pressure. COVID-19 considerations: We are following all instruction from MOH Ability to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer service agent with the following skills & qualifications:Under grauate.Minimum 3 Years experience.Good English & Arabic communication skills.Ability to handle customers & can work under pressure.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Falcon Aviation Full time

    We are seeking to hire a Customer Service Agent to join our FBO team in Dubai. The Customer service agent responsibility will be to provide a safe, professional, and seamless delivery for arriving and departing passengers and crew VIP services, ensuring a smooth transition through a world class facility and hospitality. Moreover, to process handling requests...


  • Abu Dhabi, United Arab Emirates Al Fanar Gas Services Group Full time

    Answer all incoming calls and handle caller’s inquiries whenever possible. - Re-direct calls as appropriate and take adequate messages when required. - Greet, assist and/or direct guest, clients, visitors and others as needed. - Ensure at all times and attend to customer needs in a professional, friendly and courteous manner - Ensure that a high level of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are looking to recruit Customer Service Agent with the following skills & qualifications:Under graduate.Minimum 3 Years relevant experience.Good English & Arabic communication skills.Ability to handle customers & can work under pressure.Ability to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work...


  • Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

    Hiring: Position : "customer service agent" with the following Requirements and skills: - Gender : Female - fluent in English - Age between 21 to 40 years old. - Proven customer support experience or experience as a Client Service Representative. - High school diploma min or Bachelor graduated. - Excellent communication and presentation skills. - Customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We need the recruitment of Customer Service Agent with the following skills & qualifications:Minimum high school certificateMinimum 1- Year relevant experience.Good English & Good communication skills.Ability to handle customers & can work under pressure.COVID-19 considerations:We are following all instruction from MOHAbility to commute/relocate: Abu Dhabi:...

  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Falcon Aviation Full time

    We are seeking to hire a Customer Service Agent to join our FBO team in Dubai. The Customer service agent responsibility will be to provide a safe, professional, and seamless delivery for arriving and departing passengers and crew VIP services, ensuring a smooth transition through a world class facility and hospitality. Moreover, to process handling requests...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

    Hiring:Position : "customer service agent" with the following Requirements and skills: Gender : Female- fluent in English Age between 21 to 40 years old. Proven customer support experience or experience as a Client Service Representative. High school diploma min or Bachelor graduated. Excellent communication and presentation skills. Customer orientation and...

  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    Customer Engagement Agent is expected to present the company in terms of providing the best customer service, responding to the concerns and feedback of customers, and communicating any problems or concerns with other departments. RESPONSIBILITIES: - Receive Outbound calls, including transferred sales leads and calls from current and potential customers -...


  • Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    Customer Engagement Agent is expected to present the company in terms of providing the best customer service, responding to the concerns and feedback of customers, and communicating any problems or concerns with other departments. RESPONSIBILITIES: - Receive Outbound calls, including transferred sales leads and calls from current and potential customers -...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates TOUQ PROPERTY SERVICES Full time

    Job Description:As a Customer Service Agent at Touq Property Services, your primary responsibilities will include:Customer Interaction: Serve as the initial point of contact for clients, addressing inquiries, complaints, and service requests promptly and professionally.Issue Resolution: Effectively troubleshoot and resolve customer concerns related to...

  • Customer Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    The Agent is responsible for managing all aspects of the seller’s transactions from first contact to purchase agreement. Execute all required steps to list a property and get it under the agreement, such as preparing listing materials and pre-listing presentations, coordinating showings, and scheduling open houses. Serves as point person in consulting...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Customer Service Agent (UAE National)Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Customer Service Agent (UAE National)Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to...