Contact Centre Manager

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Our Product team makes this possible by creating products that are innovative, efficient and a game changer in the aviation world. Do you want to play a part in that journey? Join us as...

Develop and implement policies and procedures for the Contact Centre department to ensure efficiency and consistency in service delivery. - Oversee the management of all Contact Centre operations, ensuring a high standard of service is always maintained. - Lead, mentor, and supervise Contact Centre agents and Contact Centre supervisors and staff, providing...

Job Purpose: At dnata Travel Group Contact Centres, we are proud to support our customers as a leading, award-winning travel services provider. We deliver expertise in all aspects of the travel industry from online travel agencies, local agencies, global travel consolidators, corporate travel and DMCs through to airline representation services. As the...

**Real Estate/BPO/Banking/Finance/Collections agency industry sectors.**_ **Job Brief** The role of the Team Leader is to lead, manage, engage, and develop a team of telephony advisors who provide front line sales and support to our guests or travel agent partners. This role is key in supporting the delivery of the company key performance targets and the...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...

**Company Info** We make trade flow, to change what’s possible for everyone. **Job Purpose**: - Responsible to manage the day-to-day operations of the contact Centre through the effective use of resources and ensure high performance and quality standards of the contact center. - Additionally, the senior contact center supervisor is also accountable for...

**Job description** **Job title: Call Centre Agents (Only contact center agents would be consider for this role*)** **Job location: Dubai, UAE** **Job type: Full time, Permanent** **Start date: Soon** **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or...

**Job description**: Charterhouse is working with an established organisation in Dubai, who is looking to hire Contact Centre Agents and Team Leaders to support their expanding business. **About the role** You will also be responsible for certain account enquiries, customer complaints, as well as support issues and responding accordingly. All queries must...

Our client who is a government company in the healthcare sector is looking for a **Contact Centre Agent** for a **1-month** extendable contract** for their team in Dubai. As this is a temporary role, we would prefer someone who has a **Sponsor Visa** and **can join immediately.** **Job role**: **Core Responsibilities**: appropriate point-of-contacts as...

**Functional Accountabilities**: - Manage the in-house contact center operations in a seamless manner in order to deliver best-in-class client service. - Lead, inspire, motivate, coach and train teams to ensure targets are met in a timely and qualitative manner - Delegate tasks as and when appropriate to team members to ensure the effective and efficient...

**aG Resources is looking for the Contact Center PMO for our reputable client in Dubai.** **Location: Dubai** **Durations: 6 months contract renewable** - Specific implementation of Call Centre software. Experience with large scale network deployments. - Demonstrable experience in managing projects with leading contact center solution providers. -...

**Company description** About Al-Futtaim Private Company LLC** No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives_._ Take our engaging and supportive work environment and couple it with a company culture that...

Our client is starting up their operations in Dubai and are looking for a Centre Manager who will be responsible for managing centre operations and providing leadership in strategic and operational planning. He/She will lead the development of centre initiatives, and improvements for effective delivery of centre programmes and services.. He/She also oversees...

Lead and supervise the Contact Centre team in interacting with guests in a friendly and professional manner, making them feel comfortable and valued. - Ensure the team engages in active listening with guests, confirming or clarifying information as needed. - Ensuring guests have a seamless journey and experience with Contact Centre services. - Monitor...

**Operations** - Ultimately responsible for the staffing and day-to-day running of the Centre to ensure seamless functioning - Responsible for customer satisfaction and responding to any customer complaints in a timely manner. - Responsible for maintaining the Centre operations manuals or similar documentation; ensuring all standards and procedures are up to...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

Our client is currently looking to recruit a qualified and experienced Centre Manager for an Early Learning Centre in Dubai. This is a well-known, reputable organisation, which has years of experience in the UAE and internationally. They are looking for a Centre Manager to join asap, due to a position becoming vacant. **Requirements**: Relevant education...