Female Arabic Speaking Contact Centre Supervisor

2 weeks ago


Dubai, United Arab Emirates IKEA Full time

**Company description** About Al-Futtaim Private Company LLC**

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives_._ Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

**About Al-Futtaim IKEA**

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

**Job description** About you**

You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

- Live and share the IKEA values every day
- High School Graduate
- 3-4 years in a similar role or Customer Service Supervisory, preferably in Retail background
- Knowledge in working with Genesys & CRM systems is an advantage
- Good knowledge in budget planning & Strategic Planning
- Customer Focus & Team Player
- Effective Communication & Problem Solving skills
- Strong People and Time management skills
- Coaching
- Leadership skills & Interpersonal skills
- Quality Assurance & Analytical Skills
- Good English communication skills, preferable Arabic speaker

**About the position**

You are responsible ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. This includes in particular:

- You build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.
- You oversee the operation and workforce of the support centre. You improve overall performance.

Key Specific Accountabilities:
**Performance Management**
- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
- Work towards achieving first call resolution and thereby reducing repeat visits
- Monitor and evaluate the overall support centre performance and provide action plans and performance targets
- Monitor and feedback on working methods, productivity and quality on team and individual level
- Resolve all customer issues that cannot be solved by the agents. Escalation matrix is followed and updated
- Compensatory matrix is implemented and improvements are discussed with the support centre manager
- Calls are listened to and additional training/disciplinary action taken to improve the communication and resolution
- Compile KPI’s and discuss benchmarks with store teams to ensure dissatisfaction is reduced
- Transport management system should be monitored and customers contacted when delays are expected or when customers have requested a call back

**People**
- Responsible for arranging schedules and workloads to ensure correct coverage at all times.
- Plan for future expected inbound call volumes and co -worker requirements to ensure the service levels are met
- The customer support centre shall ensure coverage is sufficient to cover peaks and maintain service level benchmarks
- Responsible for people development, training, coaching and monitoring
- Co-worker empowerment to take reach a decision without delay
- Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need with user-friendly tools.
- Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible

**Health and Safety**
- Secure that the department works ethically and in compliance with internal procedures and H&S routines (sec check) Regular checks to ensure the EC is safe at all times

**Cost Control**
- Manage and control all costs related to the customer support centre

**Business Planning**
- Actively contribute to the creation of the country bu



  • Dubai, United Arab Emirates TERRAFIRMA SOLUTIONS Full time

    Develop and implement policies and procedures for the Contact Centre department to ensure efficiency and consistency in service delivery. - Oversee the management of all Contact Centre operations, ensuring a high standard of service is always maintained. - Lead, mentor, and supervise Contact Centre agents and Contact Centre supervisors and staff, providing...


  • Dubai, United Arab Emirates Qureos Full time

    **Company Info** We make trade flow, to change what’s possible for everyone. **Job Purpose**: - Responsible to manage the day-to-day operations of the contact Centre through the effective use of resources and ensure high performance and quality standards of the contact center. - Additionally, the senior contact center supervisor is also accountable for...

  • Contact Centre Manager

    2 months ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Our Product team makes this possible by creating products that are innovative, efficient and a game changer in the aviation world. Do you want to play a part in that journey? Join us as...


  • Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

    As a female receptionist for an aesthetic medical centre, you would be responsible for various tasks that help ensure the smooth and efficient operation of the facility. Some of the key responsibilities include: - Greeting patients and visitors: You would be responsible for welcoming patients and visitors to the centre, ensuring they feel comfortable and at...


  • Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Real Estate/BPO/Banking/Finance/Collections agency industry sectors.**_ **Job Brief** The role of the Team Leader is to lead, manage, engage, and develop a team of telephony advisors who provide front line sales and support to our guests or travel agent partners. This role is key in supporting the delivery of the company key performance targets and the...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...


  • Dubai, United Arab Emirates My Human Resources CO LLC Full time

    We are looking for a **female call center executive** for our client Arabic Speaking UAE Experience as a Call Centre Executive in Healthcare Sector is must On day and night shift basis **Responsibilities** Manage inbound and outbound calls in a timely manner Provide accurate, satisfactory answers to customer queries and concerns Identify customers’...


  • Dubai, United Arab Emirates The Arc Consulting Services LLC Full time

    Arabic Speaking Supervisor required for Dairy company Should be able to speak English & Arabic Able to handle labour Prefer Immediate joining Salary offered AED 3000 + Accommodation + food **Job Types**: Full-time, Permanent Pay: AED3,000.00 - AED3,001.00 per month **Experience**: - Supervisor: 2 years (required) Application Deadline: 03/09/2024


  • Dubai, United Arab Emirates NH Medical Center - Dubai Full time

    Job description **Hiring Female Medical Receptionists (Arabic Speaking)** - having experience of clinic front desk operation is preferably - having language ability of English & Arabic is preferably - polite and good in customer service - passion in front desk management - this position can be progressed to the position of front desk supervisor **Job...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At dnata Travel Group Contact Centres, we are proud to support our customers as a leading, award-winning travel services provider. We deliver expertise in all aspects of the travel industry from online travel agencies, local agencies, global travel consolidators, corporate travel and DMCs through to airline representation services. As the...

  • Contact Centre Manager

    2 months ago


    Dubai, United Arab Emirates Talent Pal Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Our Product team makes this possible by creating products that are innovative, efficient and a game changer in the aviation world. Do you want to play a part in that journey? Join us as...


  • Dubai, United Arab Emirates Dubai Smile Group Full time

    Arabic speaking female receptionists are needed for our clinic in Jumeirah **Job Types**: Full-time, Contract **Salary**: AED5,000.00 - AED6,000.00 per month

  • Plastic Surgeon

    20 hours ago


    Dubai, United Arab Emirates AUSTRALIA MEDICAL CENTRE Full time

    Plastic Surgeon for a Medical Centre. Male or Female Preferably European. Can speak English and or Arabic. DHA License with 2 to 5 years Experienced. **Salary**: AED20,000.00 - AED40,000.00 per month


  • Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Job description** **Job title: Call Centre Agents (Only contact center agents would be consider for this role*)** **Job location: Dubai, UAE** **Job type: Full time, Permanent** **Start date: Soon** **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or...


  • Dubai, United Arab Emirates Dubai Smile Group Full time

    Arabic speaking female receptionists are needed for our clinic in Jumeirah. Hotels, banks and airlines experience is highly recommended. **Job Types**: Full-time, Contract Contract length: 24 months **Salary**: AED5,000.00 - AED6,000.00 per month


  • Dubai, United Arab Emirates The Arc Consulting Services LLC Full time

    **Job description** Required Arabic Speaking Labour Supervisor **Responsibilities**: - Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates - Organize workflow and ensure that employees understand their duties or delegated tasks - Monitor employee productivity and provide...

  • Contact Centre Agent

    7 months ago


    Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client who is a government company in the healthcare sector is looking for a **Contact Centre Agent** for a **1-month** extendable contract** for their team in Dubai. As this is a temporary role, we would prefer someone who has a **Sponsor Visa** and **can join immediately.** **Job role**: **Core Responsibilities**: appropriate point-of-contacts as...


  • Dubai, United Arab Emirates The Arc Consulting Services LLC Full time

    Position - Sales Merchandisers Nationality - ANY ARABIC SPEAKING FEMALE Salary - 3,000 Aed Age : 20 - 40 Gender : Female Qualification : Secondary / Any Degree Notice Period : Look for Immediate joinees **Job Types**: Full-time, Permanent Pay: AED2,500.00 - AED3,000.00 per month **Language**: - ARABIC (required)