Contact Center Supervisors

4 months ago


Dubai, United Arab Emirates TERRAFIRMA SOLUTIONS Full time

Lead and supervise the Contact Centre team in interacting with guests in a friendly

and professional manner, making them feel comfortable and valued.
- Ensure the team engages in active listening with guests, confirming or clarifying information as needed.
- Ensuring guests have a seamless journey and experience with Contact Centre services.
- Monitor responses to guest inquiries, special requests, and complaints in a timely and professional manner, facilitating appropriate escalations if needed.
- Ensure the team provides accurate information about facilities, services, and amenities available at Sindalah.
- Maintain calm and effective leadership in high-pressure situations, resolving issues or escalating them appropriately.
- Coordinate with other stakeholders and team members to always ensure a seamless guest experience.
- Manage hotel and experience bookings for guests, including transport and ferry tickets to/from Sindalah Island.
- Maintain the privacy and security of guests' information in accordance with NEOM and Sindalah policies.
- Perform other duties as assigned by management.

Pay: AED17,000.00 per month


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