Contact Center PMO

6 months ago


Dubai, United Arab Emirates athGADLANG Full time

**aG Resources is looking for the Contact Center PMO for our reputable client in Dubai.**

**Location: Dubai**

**Durations: 6 months contract renewable**
- Specific implementation of Call Centre software. Experience with large scale network deployments.
- Demonstrable experience in managing projects with leading contact center solution providers.
- Experience with Sprinkler will be highly desirable.
- Excellent and assertive communications and influencing/negotiating skills are ideal pre
- requisites.
- Application support Business analysis, People management.
- Proven experience in working with Contact Centre business stakeholders and thoroughly understanding their requirements and translating those into technical specifications. Engage with Contact Centre team through planned and unplanned interactions to analyze performance gaps and put corrective actions in place.
- Define, implement & enhance end to end Contact Centre processes
- Identify, prioritize and drive initiatives across Business Units to push improvements, efficiency, root cause fix, and call & complaints reduction to deliver continuous improvement
- Experience of managing deployments to multiple sites and of working closely with site contacts is required.
- Track Action Plans and Project execution milestones proactively and ensure on time delivery.
- Strong technical skills in infrastructure areas.
- Strong vendor management skills.
- High level of stakeholder management capability, ability to liaise with senior executives.

**Requirements**:

- Minimum 10 years of specialist technical experience, ideally within a project-based IT environment. During which it should include IT Project management (minimum 8-10 years), with good experience to industry std Project management and Development life Cycles, change implementation planning and management, Systems Development Management, PM tools,
- Minimum undergraduate degree in a technical discipline.
- PMP or equivalent professional certification is a definite plus.
- Proficiency in written and verbal communication in English is a must.
- Arabic language is a good to have but not necessary.

**Job Type**: Contract



  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...

  • Contact Center Agent

    3 weeks ago


    Dubai, United Arab Emirates WeSource Full time

    **Position**: Contact Center Agent - Bilingual (Arabic & English) **Location**: Dubai **Duration**: 6 months Extendable **Salary**: 4,800 AED per month **Section**: Contact Center **Department**: Customer Care **Division**: Venue Service Management **Preferred Start Date**: ASAP **Job Purpose**: - Learn and develop day-to-day knowledge about products and...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH, we are hiring contact center executive for one of our clients who are into real estate developer. **Requirements**: 1+ years experience into customer service Real estate, Banking or related industry Languages known: Arabic/Arabic-French **Job Types**: Full-time, Permanent Pay: AED7,000.00 - AED8,000.00 per month **Experience**: - contact...


  • Dubai, United Arab Emirates Legend Holding Group Full time

    We are looking for a dedicated Contact Center Executive to join our team and serve as the frontline representative of our brand. As a Contact Center Executive, you will act as the voice of our organization, providing exceptional customer service and resolving inquiries with professionalism and efficiency. You will handle incoming calls, manage customer...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Hello! Greeting from GCH!! Job title: Call Centre Representative - Contact Center Job location: Dubai| Job type: Full time, Permanent - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job description Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Salary**: AED 7K-8K + Benefits Start date: Soon **Responsibilities**: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and...


  • Dubai, United Arab Emirates NoWayOut Premium Escape Games Full time

    *Phone interviews will start during the Eid Holidays **Company Overview: NoWayOut escape games **is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...

  • Contact Center

    7 months ago


    Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    _Main duties and responsibilities includes:_ - **Train staff in areas of telephonic customer service and company policies**: - Overseeing and assessing Call center staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring daily activities of Contact Center operation. - Investigating and solving customer...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    GCH is hiring !!! Job title: Contact Center Executive Job location: Dubai Industry : Real Estate Job type: Full time, Permanent Start date: Immediate joining **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to...


  • Dubai, United Arab Emirates Kitopi Full time

    **What You'll Do**: - Responsible for the development, training, and coaching of all teams to ensure consistency of quality and service levels across all contact center sites, instilling a culture to provide quality care, sales through service, first call resolution, great onboarding experience, and win back. - To develop tailored programs to improve...

  • Team Leader

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

  • Team Leader

    6 months ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...


  • Dubai, United Arab Emirates The Visa Services Full time

    **Responsibilities**: - _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism. - _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Quality Assurance Analyst** **Experience: 1 to 2 years** **Location: Dubai** **Education: Any Graduate Holder** **Salary - 8 to 10 K** - Monitoring quality of calls made received or made by contact center. - Listening to call recordings...

  • Contact Center Agent

    7 months ago


    Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    We are seeking a motivated and independent **Call Center Agent**. **Duties and Responsibilities**: - Handling a high volume of inbound and outbound customer calls in a professional and efficient manner. - Support to team members to maintain high customer service standards. - Ensure all calls that due procedures and quality standards are strictly adhered...


  • Dubai, United Arab Emirates FF SOLUTIONS Full time

    **_Job Description_**: _- Directly responsible for placing retail and wholesale customer service orders, assigning them to Authorized Service Centers so they can prepare the necessary materials and tools._ _- Directly responsible for following up on assigned service orders by making phone calls to customers and reporting on the status of each one._ _-...