Aftersales Planning Manager

2 months ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview Of The Role**:
The role will be part of the Aftersales Distributor Business Planning Department. The business planning function is responsible for mid-term and annual plan including strategic actions required to achieve the organization goal. The role will support the growth agenda through data analysis for risk & opportunities, look for opportunities to improve the value chain and engage with stakeholders to deliver the results. The annual budget, forecast analysis, Adhoc analysis, IT projects, principal data reporting, campaign management with marketing, monitoring, and improving customer inflow, and enrichment of data quality are key responsibilities to deliver.

**What You Will Do**
- Develop & monitor mid-term and annual business plan including track of all required KPIs for Financial, Operational and Customer areas.
- Monitor monthly business performance by KPI and highlight risk and opportunities
- KPI analysis to identify areas of improvement and drive actions with relevant stake holders
- Development & implementation of annual aftersales marketing campaign calendar for the target segment
- Delivery of VIN visits as per plan through efficient stakeholder management with Marketing, CRM Dept and Call Center
- Manage aftersales packages in system including new package introduction and modifications. To work closely with Pricing department.
- Project management for all IT related projects. Key point of contact to work the IT department on any new or existing system enhancement.
- Develop annual plan and keep progress track including monthly reporting within timeline with the Principal.
- HR - Employee engagement. Managing and motivating my team and developing their skills so that we can achieve top results
- Drive recall campaign performance with Warranty and Branch team
- Brief branch associates on marketing campaign mechanisms and offer required support to achieve the goal
- Work with retention team to launch the retention products in the network (SMC, Extended Warranty etc)

**Required Skills To Be Successful**
- Business analytical and Data management skills
- Annual Budgeting, forecasting and Adhoc analysis
- Operate SAP system and experience of Microsoft tools
- Ability to lead projects and manage stakeholders.

**About The Team**

The role will report to Aftersales Brand Lead and closely work with busy automotive aftersales team.

**What Equips You For The Role**
- Degree in Business management or IT or Finance.
- At least 5 years of experience in a similar job profile preferably from Automotive or retail industry

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

  • Aftersales Manager

    2 months ago

    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • Aftersales Manager

    2 weeks ago

    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • National Aftersales Manager

    2 months ago

    Dubai, United Arab Emirates Extreme Marine Full time

    An exciting opportunity for an outstanding National Aftersales Manager in the marine industry has become available. The company is the importer and distributor of Mercury Racing & Mercury high-performance engines in the United Arab Emirates and the Gulf region. An articulate communicator who can manage a diverse aftersales team across the emirates as well...

  • Aftersales Manager

    2 months ago

    Dubai, United Arab Emirates Marine Resources Full time

    Location - Dubai - Salary - 20000 to 25000 AED per month - Job type - Permanent - Discipline - Sales, Marketing & Operations - Reference - J10056-1 **Fantastic Opportunity for an Aftersales Manager in Dubai...** **Relevant Yacht Industry Experience Essential** Are you an individual with a background in yachting and a commitment to delivering exceptional...

  • Aftersales Coordinator

    2 months ago

    Dubai, United Arab Emirates CHANEL Full time

    Your main responsibilities are:Contribution to managing aftersales related topics‒To be a brand ambassador in terms of services and expectations‒Liaise with the clients with confidence, tact and discretion‒Prevent and/or handle clients’ conflicts by providing suitable solutions and adopting an empathetic approach‒Embrace the brand ambassador...

  • Aftersales Coordinator

    2 weeks ago

    Dubai, United Arab Emirates CHANEL Full time

    Your main responsibilities are:Contribution to managing aftersales related topics‒To be a brand ambassador in terms of services and expectations‒Liaise with the clients with confidence, tact and discretion‒Prevent and/or handle clients’ conflicts by providing suitable solutions and adopting an empathetic approach‒Embrace the brand ambassador...

  • Aftersales Field Operations Deputy General Manager

    4 weeks ago

    Dubai, United Arab Emirates Nissan Full time

    **Position**: Aftersales Field Operations Deputy General Manager - (Middle East experience essential) **Department**: Aftersales **Function**: Field Force **Legal Entity**: NMEF **Location**: Dubai **Level**: Deputy General Manager **Direct Manager**: NMEF GM Aftersales field Force Mission & Objectives Lead Nissan aftersales business growth in all...

  • Regional Manager: Automotive: Aftersales

    2 months ago

    Dubai, United Arab Emirates Antal International Full time

    Join a team that challenges norms and will make a meaningful difference in the Middle East. Work with a sense of ownership, taking responsibility and making things happen; deliver premium quality work; be ambitious to achieve phenomenal outcomes; have a community-oriented mindset, believing that together, we can accomplish more not only in business but in...

  • Aftersales Manager

    6 days ago

    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Aftersales Coordinator

    4 weeks ago

    dubai, United Arab Emirates Chanel, Inc. Full time

    Permanent contract – Position based in Dubai Mall boutiqueReporting to Dubai MALL Fashion Boutique Aftersales Manager, you will contribute to the excellent client experience of the boutique through rigorous dedication and follow-up on Aftersales cases. Responsible, curious and attentive, you closely work with the team and promote collaboration and...

  • Aftersales Coordinator

    2 weeks ago

    dubai, United Arab Emirates Chanel, Inc. Full time

    Permanent contract – Position based in Dubai Mall boutiqueReporting to Dubai MALL Fashion Boutique Aftersales Manager, you will contribute to the excellent client experience of the boutique through rigorous dedication and follow-up on Aftersales cases. Responsible, curious and attentive, you closely work with the team and promote collaboration and...

  • Head of Aftersales

    2 days ago

    Dubai, United Arab Emirates HCP International Full time

    **Category**:Passenger Cars: Management **Location**:Dubai, United Arab Emirates **Salary**:Package £150,000 - £170,000 per annum plus benefits **Benefits**:Company Car, Annual Air Ticket, Healthcare, Education Allowance **Job Ref**:1539 **ROLE DETAILS**: We have an exciting opportunity with a well-respected and thriving dealer group located in the...

  • Aftersales Manager

    1 week ago

    Dubai, United Arab Emirates Karcher FZE Full time

    **Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and...

  • Regional Aftersales Manager

    2 months ago

    Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai **Salary**:Gross monthly salary AED 35,000 - AED 39,000 per month plus Bonus **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for a **Regional Aftersales Manager** to...

  • Regional Aftersales Manager

    47 minutes ago

    Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai **Salary**:Gross monthly salary AED 35,000 - AED 39,000 per month plus Bonus **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for a **Regional Aftersales Manager** to...

  • Nmef Aftersales Dgm

    4 weeks ago

    Dubai, United Arab Emirates Nissan Full time

    **Job Title**: Deputy General Manager - AS Product Planning **Department**: Aftersales **Function**: Business Planning & Marketing **Legal Entity**: NMEF **Location**: Dubai **Level**: DGM **Direct Manager**: General Manager - Aftersales Business Planning & Marketing Mission & Main Objectives Plan, Develop. Launch and manage Nissan Aftersales parts,...

  • Uae National

    4 weeks ago

    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Uae National

    49 minutes ago

    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Regional Aftersales Manager

    2 months ago

    Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai, United Arab Emirates **Salary**:Gross monthly salary AED 33,000 - AED 34,500 per month plus Bonus **Job Ref**:866 **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for...

  • Customer Support Aftersales Manager

    1 month ago

    Dubai, United Arab Emirates HCP International Full time

    **Category**:Vehicle Manufacturer: Management **Location**:Dubai, United Arab Emirates **Salary**:Basic salary AED 27,500 per month plus HRA and annual bonus **Job Ref**:1023 **ROLE DETAILS**: Our client is a leading passenger car vehicle manufacturer with regional headquarters based in Dubai. They currently have a rare and exciting career opportunity...