Customer Support Aftersales Manager

1 month ago


Dubai, United Arab Emirates HCP International Full time

**Category**:Vehicle Manufacturer: Management

**Location**:Dubai, United Arab Emirates

**Salary**:Basic salary AED 27,500 per month plus HRA and annual bonus

**Job Ref**:1023

**ROLE DETAILS**:
Our client is a leading passenger car vehicle manufacturer with regional headquarters based in Dubai. They currently have a rare and exciting career opportunity within their customer support department for a **Customer Support Aftersales Manager** to join their dynamic team.

**Responsibilities**
- In conjunction with the Importers, develop an Annual Business Plan, Service & Parts Marketing Plan and operational measures to improve their business and process performance.
- Effectively manage customer satisfaction, retention through high-quality processes and implementation of Service & Parts strategies, policies and manufacturer guidelines.
- Continuously monitor and review Importer Service & Parts performance and develop risk measures.
- Undertake market analysis and propose recommendations to maximise market potential.
- Primarily focussed on customer satisfaction within the service area
- Determination of the standards and framework conditions for individual sales promotion and approval of overarching measures.
- Support the Importer with escalated customer, warranty, parts and service issues.

**Requirements**:

- University degree essential, preferably in Economics, Business Administration or Industrial Engineering and Management or similar education.
- Management experience in the automotive Aftersales industry with a premium manufacturer (OEM) is preferred and would be advantageous.
- Well-developed analytical, presentation, organisational and time management skills.

**Salary & Benefits**

Basic salary **AED 27,500 per month**, plus HRA allowances and a competitive annual bonus.

**Application



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