Aftersales Coordinator
4 weeks ago
Reporting to Dubai MALL Fashion Boutique Aftersales Manager, you will contribute to the excellent client experience of the boutique through rigorous dedication and follow-up on Aftersales cases. Responsible, curious and attentive, you closely work with the team and promote collaboration and achievement of results to help make CHANEL the ultimate reference in luxury. Your main responsibilities are: Contribution to managing aftersales related topics
‒
To be a brand ambassador in terms of services and expectations
‒
Liaise with the clients with confidence, tact and discretion
‒
Prevent and/or handle clients’ conflicts by providing suitable solutions and adopting an empathetic approach
‒
Embrace the brand ambassador with regards to the Aftersales ceremony
‒
Being regularly present on the shopfloor to deal with aftersales clients (registration and handing over repaired items to clients)
‒
Support the front team on the aftersales activity on the shopfloor
‒
Develop a great bond with the Team
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Work closely with the Aftersales team on the daily aftersales activities: Receiving and sending shipments ; Follow-ups on
repairs with Clients and with the respective repair workshops
‒
Possibility of handling some repairs in the boutique
‒
Monitor the quality of repairs
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Being flexible in terms of schedule to accommodate the business needs
You have
2-3
years of experience in an Aftersales role
within
a luxury environment. You are well organized with excellent communication skills and able to work well under pressure. Your solution-oriented and detail-oriented mindset, your integrity and emotional intelligence as well with your intercultural openness will be key to succeed in this position.
Excellent spoken and written English skills are a must.
Ability to speak and write in Arabic would be a true advantage. About Us Chanel is a world leader in creating, manufacturing
and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery
and Watches. Founded by Gabrielle Chanel in 1910, the House
remains
dedicated to quality
craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values
are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the
environment and communities around the world.
As part of this, the House promotes arts,
culture
and
creativity, while investing significantly
in key areas including research & development, sustainability, and
innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit
from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all,
grounded in
the belief that diversity is essential to the success of the organisation and its people.
Chanel remains
committed to rewarding people competitively, as well as
offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.#J-18808-Ljbffr
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