Aftersales Manager

1 week ago


Dubai, United Arab Emirates Karcher FZE Full time

**Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?**

Exceptional solutions require exceptional people. We are looking for a proactive **Aftersales Manager** to join and lead our **Service** team based in **Dubai**. You will be responsible for developing and generating Service revenue targets by managing the after sales activities for Karcher’s product range in the UAE and the region. You will achieve this by ensuring the highest level of quality customer service, timely repairs and maintenance to ensure satisfied repeat customers.

**Your Tasks**
- Manage the aftersales service activities for Karcher's product range in the Middle East region, including maintenance, repair, and warranty services
- Prepare and implement an annual Aftermarket business plan and strategy to ensure market growth and profitability
- Ensure sales of spare parts, workshop services and Annual Maintenance Contracts through tracking of current customer base requirements and explore markets for future potential to meet and exceed targets
- Manage, monitor and control all activities of the Service Department and achieve performance targets by active involvement in the service operation
- Manage and lead a team of service technicians and support staff in the UAE including hiring, training, assessing and developing the team
- Lead and coach Service staff periodically about ways to improve productivity and reach optimal customer service
- Develop and maintain relationships with customers, dealers, and distributors to ensure customer satisfaction through a highly motivated team
- Monitor and control inventory levels of spare parts and consumables
- Implement dealer operating policies and standards to achieve high levels of customer satisfaction and retention
- Monitor and resolve department issues and client complaints quickly and professionally to create solutions to minimize recurring issues, maintain good customer relationships and ensure repeat customers

**Your Qualifications**
- Bachelor's degree in Engineering or related field
- 8-10 years of relevant experience in managing Aftermarket operations within a similar industry, with at least 3 years’ experience managing a team
- Proactive and customer-centric approach with an entrepreneurial mindset
- Excellent communication and leadership skills, with the ability to manage a team and work effectively with cross-functional teams
- Strong analytical and problem-solving skills with a commercial acumen
- Excellent English verbal and written communication skills, Arabic is a plus
- Proficient in Microsoft Office
- Knowledge of SAP & CRM is a plus
- Must have a valid UAE driving license

Resumes not meeting the essential criteria will be disregarded.

**Contact**

Nadia Ramadan
Karcher FZE


  • Aftersales Manager

    2 months ago


    Dubai, United Arab Emirates Marine Resources Full time

    Location - Dubai - Salary - 20000 to 25000 AED per month - Job type - Permanent - Discipline - Sales, Marketing & Operations - Reference - J10056-1 **Fantastic Opportunity for an Aftersales Manager in Dubai...** **Relevant Yacht Industry Experience Essential** Are you an individual with a background in yachting and a commitment to delivering exceptional...

  • Aftersales Manager

    2 months ago


    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • Aftersales Manager

    2 weeks ago


    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • Aftersales Coordinator

    2 months ago


    Dubai, United Arab Emirates CHANEL Full time

    Your main responsibilities are:Contribution to managing aftersales related topics‒To be a brand ambassador in terms of services and expectations‒Liaise with the clients with confidence, tact and discretion‒Prevent and/or handle clients’ conflicts by providing suitable solutions and adopting an empathetic approach‒Embrace the brand ambassador...


  • Dubai, United Arab Emirates CHANEL Full time

    Your main responsibilities are:Contribution to managing aftersales related topics‒To be a brand ambassador in terms of services and expectations‒Liaise with the clients with confidence, tact and discretion‒Prevent and/or handle clients’ conflicts by providing suitable solutions and adopting an empathetic approach‒Embrace the brand ambassador...


  • Dubai, United Arab Emirates Extreme Marine Full time

    An exciting opportunity for an outstanding National Aftersales Manager in the marine industry has become available. The company is the importer and distributor of Mercury Racing & Mercury high-performance engines in the United Arab Emirates and the Gulf region. An articulate communicator who can manage a diverse aftersales team across the emirates as well...


  • Dubai, United Arab Emirates Antal International Full time

    Join a team that challenges norms and will make a meaningful difference in the Middle East. Work with a sense of ownership, taking responsibility and making things happen; deliver premium quality work; be ambitious to achieve phenomenal outcomes; have a community-oriented mindset, believing that together, we can accomplish more not only in business but in...

  • Aftersales Manager

    6 days ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • dubai, United Arab Emirates Chanel, Inc. Full time

    Permanent contract – Position based in Dubai Mall boutiqueReporting to Dubai MALL Fashion Boutique Aftersales Manager, you will contribute to the excellent client experience of the boutique through rigorous dedication and follow-up on Aftersales cases. Responsible, curious and attentive, you closely work with the team and promote collaboration and...


  • dubai, United Arab Emirates Chanel, Inc. Full time

    Permanent contract – Position based in Dubai Mall boutiqueReporting to Dubai MALL Fashion Boutique Aftersales Manager, you will contribute to the excellent client experience of the boutique through rigorous dedication and follow-up on Aftersales cases. Responsible, curious and attentive, you closely work with the team and promote collaboration and...

  • Head of Aftersales

    2 days ago


    Dubai, United Arab Emirates HCP International Full time

    **Category**:Passenger Cars: Management **Location**:Dubai, United Arab Emirates **Salary**:Package £150,000 - £170,000 per annum plus benefits **Benefits**:Company Car, Annual Air Ticket, Healthcare, Education Allowance **Job Ref**:1539 **ROLE DETAILS**: We have an exciting opportunity with a well-respected and thriving dealer group located in the...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Dubai, United Arab Emirates Nissan Full time

    **Position**: Aftersales Field Operations Deputy General Manager - (Middle East experience essential) **Department**: Aftersales **Function**: Field Force **Legal Entity**: NMEF **Location**: Dubai **Level**: Deputy General Manager **Direct Manager**: NMEF GM Aftersales field Force Mission & Objectives Lead Nissan aftersales business growth in all...


  • Dubai, United Arab Emirates General Motors Full time

    Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration. - Supports integration of Warranty administration functions. - Provides Warranty support for all of the zone team members. - Develops and implements necessary dealer training. - Coaches dealers, Managers of Aftersales and District...

  • Uae National

    4 weeks ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Uae National

    46 minutes ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai **Salary**:Gross monthly salary AED 35,000 - AED 39,000 per month plus Bonus **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for a **Regional Aftersales Manager** to...


  • Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai **Salary**:Gross monthly salary AED 35,000 - AED 39,000 per month plus Bonus **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for a **Regional Aftersales Manager** to...


  • Dubai, United Arab Emirates HCP International Full time

    **Category**:Management, Vehicle Manufacturer **Location**:Dubai, United Arab Emirates **Salary**:Gross monthly salary AED 33,000 - AED 34,500 per month plus Bonus **Job Ref**:866 **ROLE DETAILS**: Our client is an automotive manufacturer with subsidiary offices based in Dubai, United Arab Emirates. They have a new and exciting opportunity available for...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...