Client Channel Operations Manager

3 weeks ago


UAE, United Arab Emirates Talent Pal Full time

**Overview**

To serve the growing needs of Pearson’s exam delivery business, the Client Channel Operations Manager is responsible for supporting exam delivery through the implementation and on-going management of exam delivery solutions.

The appointed individual will report to the Head of Client Channel Operations, PTE and will help establish and maintain testing venues throughout the world with a focus on a designated geography. The Client Channel Operations Manager will research, identify and negotiate with multiple vendors from various fields to ensure adequate test delivery venue coverage and capacity.

It is the responsibility of the Client Channel Operations Manager to ensure that client program requirements are planned for and appropriately implemented in all associated testing venues. This role is also responsible for maintaining quality and security requirements and striving for process improvements and increased efficiencies. The Client Channel Operations Manager will frequently engage stakeholders and provide necessary updates and reports on program matters.

It involves understanding client requirements, setting-up timelines and implementation plans, negotiating priorities and contributions from other teams within Pearson organisations and external 3rd party suppliers, meeting company and client quality standards, and communicating and reporting both internally and externally.

**Key Responsibilities**
- Responsible for securing and maintaining exam delivery venues that will provide the required level of secure capacity and geographic coverage per regional and global expectations
- Work closely with Pearson’s Quality, Capacity and Sales Teams, to provide the necessary support to test centres
- Develop and utilize proactive monitoring processes to meet program expectations and global standards
- Support the business by ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
- Liaising with the wider Pearson team, and agencies where appropriate, to help deliver successful testing events, when needed
- Supporting other initiatives as provided by the Director, Test Administration Solutions where appropriate
- Develop strong relationships with Pearson colleagues to maximise effectiveness of exam delivery solutions
- Responsible for coordinating channel activity and exam delivery to ensure capacity demands are met; this may include contributing to the strategy for new channel expansion
- Ensure client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
- Provide input to channel strategy for long term success of exam delivery
- Ensure adequate capacity and coverage is provided to meet forecasts

**Key Activities**
- Facilitate the establishment of testing venues to meet the requisite footprint for exam delivery
- Launch and provide ongoing management of new channel solutions
- Take part in the preparation of exam coordination and delivery reports
- Arrange and plan visits to select sites, as needed
- Work with stakeholders, trainers and document writers to ensure the provision of appropriate process, training and operational reports and documentation
- Participate in Channel Sales calls, as needed, and facilitate the on-boarding of new 3rd party test centres
- Raise awareness of localised testing challenges and implement appropriate resolutions

**Essential Experience and Qualifications**
- Enthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required
- Degree educated
- Ability to work positively within a wider team
- Ability to succeed under remote supervision
- Ability to manage multiple projects and meet deadlines
- Ability to exceed customer expectations
- Comfortable presenting to senior-level stakeholders
- Ability to adapt to new business practices and respond positively
- Excellent English, both written and verbal
- Fully familiar with the Microsoft Office suite and associated packages
- Full valid and non-restrictive passport

**Desirable Experience and Qualifications**
- International work experience and cultural awareness preferred
- Experience of coordinating a range of event types
- Previous experience in educational services or testing businesses preferred

**Required Competencies**
- Ability to physically support manual handling of equipment
- Collaborative Working
- Commercial Awareness
- Commitment to Improving Quality
- Customer Focus
- Performance Maximisation
- Effective Communication
- Project Coordination/Management

**Working Arrangements**
- Flexibility to travel domestically and internationally as required

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and



  • UAE, United Arab Emirates JCA Associates Full time

    As a Channel Marketing Manager/Lead, you will be responsible for developing and executing channel marketing strategies to drive partner engagement, enablement, and revenue growth. You will collaborate with cross-functional teams to create and execute marketing campaigns, manage partner relationships, and analyze market trends to optimize channel performance.


  • UAE, United Arab Emirates du Full time

    **Key Accountabilities** - Orders and returns for all supported channels. - Fulfill all customer requests through wincash and wincash closing on daily basis. - Provide end of day cash to G4S on daily basis - Establish and follow a continuous performance improvement plan for self and the team managed in order to ensure continuous personal and professional...


  • UAE, United Arab Emirates Instructure Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...


  • UAE, United Arab Emirates Instructure Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...

  • Client Executive

    3 weeks ago


    UAE, United Arab Emirates Halian Full time

    A Bit About Halian: If you haven’t already heard of Halian, we have over twenty years of success under our belt within the recruitment industry and are actively changing the future of hiring talent. Halian is transforming IT and tech companies by sourcing and providing incredibly talented individuals worldwide. The company’s collective aim is to find...


  • UAE, United Arab Emirates HSBC Full time

    -Job description Head of Cards TPSA and Outsourced Channels (ID:0000JCEM) Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support...

  • Operations Manager

    7 days ago


    UAE, United Arab Emirates Abou Naja Intellectual property Full time

    **Job Title: Operations Manager** **Position Overview**: The Operations Director will be responsible for ensuring the efficient operation of the firm by overseeing daily activities, collaborating with senior management to formulate strategies, and ensuring regulatory compliance across all branches. This role requires a strategic thinker with strong...


  • UAE, United Arab Emirates Abu Dhabi Ports Full time

    Accountable To Vice President - KEZAD Free Zones Responsible for To establish KIZAD Free Zone Operations as a preferred destination for FDI investments in the region. Working Relationship Key Internal Contacts - Work closely with internal departments within Kizad to facilitate customer friendly approach in implementing FZ Rules and Regulations. -...


  • UAE, United Arab Emirates HSBC Full time

    -Job description **Client Relationship Manager, International Subsidiary Banking (UAE National)** **0000K3RY** Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction,...

  • Fulfillment Agent

    2 weeks ago


    UAE, United Arab Emirates du Full time

    **Key Accountabilities** - Assigning the Activities from the concerned tools - Activation / Modification - Verifying the below: - Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other...

  • Operations Manager

    2 weeks ago


    UAE, United Arab Emirates NSR Associates Full time

    **Operations Manager**: - Location - United Arab Emirates - Salary - To be discussed - Sector - Data Centres, Pharma, Energy - Ref No. - OpEnTDO/G14 Leading Main Contractor is looking for a heavy weight Operations Manager that has a clear track record on $100 Million + EPC projects within Oil & Gas / Energy Sectors. **Description**: **Operations Manager**...

  • Operations Manager

    6 days ago


    UAE, United Arab Emirates Talent Pal Full time

    Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger Accounting Service, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in...


  • UAE, United Arab Emirates HSBC Full time

    -Job description **Head of Client Risk Management UAE (ID: 0000JC4L)** **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support...


  • UAE, United Arab Emirates HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. **Duties & Responsibilities**: - Providing effective support to ensure the delivery of projects in timely manner - Implementing robust planning and technical...


  • UAE, United Arab Emirates BV Bestseller Verlag GmbH Full time

    **DEINE AUFGABEN**: - Du entwickelst eine Channel Strategy für Traffic, Engagement, Follower-Wachstum und Conversions auf YouTube (Shorts + Long Form).- Du erstellst und setzt einen Content-Plan um, priorisierst Abläufe und aktuelle Inhalte für die verschiedenen sozialen Kanäle.- Du erstellst Briefings und Edits sowie den Upload von neuen Folgen.- Du...

  • Operations Executive

    3 weeks ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Country Manager

    6 days ago


    UAE, United Arab Emirates Abu Dhabi Ports Full time

    **Description**: Job Title **Country Manager - Operations** Unit **CEO** Job Purpose The Country Operations Manager is responsible for overseeing and managing all aspects of our operations within the designated country. This role ensures the effective and efficient execution of operational strategies, maximizes customer satisfaction and drives business...

  • Rig Manager

    2 weeks ago


    UAE, United Arab Emirates Nabors Industries Full time

    Rig Manager (Dubai Operations) - (Requisition ID: 24000038) Description **JOB Summary***: - The Rig Manager is responsible for coordinating the operational functions of all the Rigs in the Unit, with special emphasis on the drilling operations, towards effective and efficient performance of the Rigs.**DUTIES AND RESPONSIBILITIES***: - Demonstrates...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Fulfillment Agent

    2 weeks ago


    UAE, United Arab Emirates Talent Pal Full time

    **Key Accountabilities** - Assigning the Activities from the concerned tools - Activation / Modification - Verifying the below: - Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other...