Operations Engineering
7 months ago
-Job description
**Some careers grow faster than others.**
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
**Duties & Responsibilities**:
- Providing effective support to ensure the delivery of projects in timely manner
- Implementing robust planning and technical SSE skills
- Providing capacity to take on specific requests for the domain when required
- Ability to extend support after business hours and on weekends if required
- Engaging in ATM Software certification, testing, piloting, and deployment in consultation with global SSE leads
- Managing SSE security environment and risk management
- Maintaining SSE Channel uptime and availability
- Work closely with the internal stakeholders to maintain project’s delivery in adequate manner
- Ensuring that processes are being adhered to by the change raisers and service agreement managers, reviewing reports and resolving non-conformance issues before escalating to management
- Working closely with Self Service teams across the region, business, and operations along with other supporting internal / external stakeholders
- Participating in Major Incident Reviews and Service Improvement Programs and support the delivery of mitigation outcomes
- The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
- Managing and report and SLA breach through appropriate channels
Requirements
**Experience & Qualifications**:
- Bachelor’s Degree is a must - preferably in an IT discipline
- Experience in Windows Operating system
- Experience of Security Patching through SCCM
- Active Directory/ GPO and SCCM infrastructure knowledge
- Stakeholder and VRM Management
- Excellent verbal and written communication skills
- 3+ years’ experience in SSE Domain covering software deployment, hardware, and support
- Proven ability to deliver under pressure & tight deadlines; readiness to work extended hours
- Demonstrated ability to rapidly build relationships with key stakeholders, including external vendors.
- Have experience and knowledge of working with Agile processes and lifecycle, tracking and process management tools, e.g., JIRA, Confluence etc
- Ability to work in an unstructured and changing environment, competent at managing an ever-changing backlog and able to pivot on strategy and priorities when business needs arise
- Customer focused, results-based approach, able to deliver to deadlines
- Good knowledge of IT policies and practices combined with IT hardware and software aspects
-**Issued by The Hong Kong and Shanghai Banking Corporation Limited
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