Client Relationship Manager, International

6 months ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Client Relationship Manager, International Subsidiary Banking (UAE National)**
**0000K3RY**

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Subsidiary Banking (ISB) is Commercial Banking’s international proposition which aims to provide banking coverage to the subsidiaries of Commercial Banking (CMB) customers within the Large Corporate and Mid
- Market Enterprise segments. The International Subsidiary Banking strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The ISB business is a significant contributor of revenue to CMB and consists of a network of dedicated bankers across more than 60 countries. We are currently seeking a high calibre UAE national to join our team as a Client Relationship Manager, ISB based in Dubai.
In this role, you will:

- Be responsible to assist Relationship Manager (RM) and deliver on CDD related process for respective portfolio.
- Closely work with the RM to increase revenues from existing and new to bank clients.
- Assist the customer draw on the HSBC group network by working closely with other CMB sites and product groups like Global Trade and Receivables finance (GTRF), Global Banking & Markets (GBM) and Global Payments & Solutions (GPS).
- Structure appropriate credit facilities for the customer.
- Maintain a proactive and appropriate calling program to service clients, ensuring senior management and key stakeholders for clients are contacted regularly.
- Adopt and ensure fully effective utilization of all tools and systems provided by the bank to assist in service and sales delivery.
- Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural, and regulatory requirements.
- In discussion with RM, develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.
- Assist RM to ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements, in Group systems.
- Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile and ensure sustainable asset growth.
- Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards.
- Monitor and manage robust controls in order to ensure credit risk and other risks are adequately mitigated and appropriate timely action taken to minimize losses to the Bank.
- Keep abreast with sustainability and assist RM to identify, lead and deliver sustainability solutions supporting clients in their transition journey.
Requirements
To be successful in the role, you should meet the following requirements:

- Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending.
- Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions.
- Honed analytical skills with a strong emphasis on credit and operational risk.
- Excellent interpersonal skills with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
- Commercial mindset
- Understanding of local operating markets and their corresponding span(s) of control within assigned country.
- Graduation degree is a must - to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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