Client Service Associate

1 week ago


Dubai, United Arab Emirates Pears Exhibition Stands fitting and Execution Full time

_**Join Pears - We're Hiring a Client Service Representative**_

Pears is a leading production house specializing in wood, acrylic, paint, LED lights, banners, stickers, and more. We work on events, display stands, exhibition stands and much more, we are a complete production house and provide everything that is necessary for the job.

Pear’s Exhibition proudly serves a distinguished clientele, including leading FMCG companies, prominent mobile phone manufacturers, and cutting-edge electronics companies. Our commitment to excellence has solidified our position as a trusted partner for these industry leaders, and we are now seeking a Client Service Representative to contribute to the continued success of our client relationships.

**Job Title**: Client Service Representative

**Experience Required**: 3 years of prior experience in a Client Service Representative role.

**Language**: Must speak Hindi/Urdu and English

**Industry Experience**: Preferably from Exhibition and Stands fitting Industry

**Responsibilities**:

- **Client Relationship Management**:

- Build and maintain strong relationships with clients to understand their goals, preferences, and expectations.
- Act as the main point of contact for clients, providing prompt and professional responses to inquiries and concerns.
- **Project Coordination**:

- Collaborate with internal teams, including design, production, and logistics, to ensure the successful execution of projects.
- Monitor project timelines and provide clients with regular updates on the status of their projects.
- **Needs Assessment**:

- Conduct thorough needs assessments to understand clients' requirements and goals.
- Propose relevant solutions and services to meet clients' display and merchandising needs.
- **Communication**:

- Effectively communicate clients' needs and expectations to internal teams.
- Ensure clear and concise communication with clients regarding project progress, timelines, and any potential challenges.
- **Problem Resolution**:

- Address and resolve client concerns promptly and effectively.
- Work collaboratively with internal teams to find solutions to any issues that may arise during project execution.
- **Quality Assurance**:

- Ensure that the final deliverables meet or exceed client expectations in terms of quality and design.
- Gather client feedback and communicate it to the relevant teams for continuous improvement.

**Must be able to use MS office software, especially Excel, Power Point and Word.**

Pay: Up to AED3,000.00 per month

Application Question(s):

- Can you use MS Office Software? Excel, Powerpoint and Word are essential for this job.

**Experience**:

- Client Service: 3 years (required)
- Stands fittings/display stands: 3 years (required)

**Language**:

- Urdu/Hindi (required)
- English (required)

License/Certification:

- driving license (required)



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