Client Service Associate
7 days ago
**MAIN PURPOSE**:
The Client Service Associate is an Ambassador of the Maison and a member of a boutique team. He advises the clients and responds to clients requests while getting constantly their satisfaction and loyalty and meeting excellence service standards. He/she abides by the rules, policies and procedures of the Cartier after sales service. He/She knows the Luxury environment, the Brand, the collections.
**KEY RESPONSIBILITIES**:
**Maison Ambassador**
- Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
- Embodies the excellence of the service.
- Responsible for welcoming each client, offering a personal interaction.
- Complies with the high standards of Cartier sales and service.
- Participates to boutique life and to team meetings.
- Implements Customer Service action plan provided by Retail Management.
**Client Satisfaction and technical advisor**
- Understand the client request and find proper solutions to satisfy their needs.
- Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services Ensures regular communication with boutique watchmaker and seamless process in place
- Strong knowledge of Cartier creations, solutions, and Service policies.
- Constantly deals with workshop coordinators in order to find solutions vs. customer issues
- Maintains a solid relationship with CS manager in Cartier office.
**Monitoring clients files**
- Monitors the CS files and sales accessories linked with service.
- Understands clearly the daily reporting and importance of respecting timeframes to contact clients.
- Knows the repair flow : clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection.
- Files, organises and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.
**Ensure the follow up of the main indicators linked to after-sales service**
- Ensures proper client data capturing.
- Enhances customer satisfaction by informing the clients, minimising delay, and reducing complaints.
- Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.
**Sales**
- Sale of service
- Applies client experience guidelines and technical expertise to advice clients on suggested service and product sales.
**Stock Management**
- Stock follow-up & inventories (ROs, spare parts, leather strap, etc.)
- Assist with maintenance of vault, filing, inventory, and general organisation of supplies.
**JOB PROFILE**:
**Education**:
- College degree preferred
**Required Experience**:
- 2 to 5 years of relevant experience
- General product knowledge / interest.
- Available to work on a temporary contract.
**Technical Skills**:
- Ability to work in a fast-paced environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred
**Personal Skills/Abilities**:
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanour at all times and be an Ambassador for the Brand.
- Self-Starter with Team-Player approach.
**CARTIER COMMITMENTS AREAS**:
**Women’s Pavilion in collaboration with Expo 2020**
By celebrating women change-makers, Expo 2020 and Cartier express a common conviction that the SDGs cannot be achieved without gender equality and women’s empowerment.
**Cartier For Nature**
Our objective is to further protect global biodiversity and encourage positive change.
**Cartier Women's Initiative (CWI)**
Shine a light on women impact entrepreneurs.
**Cartier Philanthropy**
Effective philanthropy with a durable social impact
**Collection Cartier**
To transmit Cartiers’ past and living heritage to future generations to understand the history of Cartier, diversity of styles and areas of creation.
**Fondation Cartier pour l'Art Contemporain**
Promote contemporary creation through a program of temporary exhibitions and multidisciplinary events (concerts, performances, conferences, etc.)
**CSR + Diversity & Inclusion topics**
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
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**JOB REF: 46132**:
**Location**
- Dubai**Address**
- 2 S
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