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School Parent Support Officer

4 weeks ago

Remote, United Arab Emirates Inspired Education Full time

**INTERNATIONAL, Based in Dubai, UAE - School Parent Support Officer**

**About us**

Operating worldwide, we are the largest online school group in the UK, delivering a fully personalised education online. Our curriculum structure is based on the key stages, with IGCSEs offered at KS4 and A Levels at KS5. We are now launching live virtual classes to Southeast Asian time zones, to add to our existing delivery to UK and Gulf Standard Times. This comes with an exciting opportunity for a Parent Support Officer based in the UAE to join our fast-growing online education business.

**About the group**

King’s Interhigh Online School is part of the Inspired Education Group. Inspired is a leading global premium schools’ group, offering excellence in Kindergarten to Year 13 education to over 50,000 students. Its international network of 70 schools, across 20 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world class.

Inspired students benefit from this unique global connectivity, in schools that are anchored in their local community. With a holistic curriculum focus on the three pillars of academic excellence, sport and performing arts, the unique individuality of every student is unlocked, giving Inspired students transformative opportunities to achieve their full potential and to flourish.

Using state of the art digital technology, Inspired Schools online operates two established divisions - King’s InterHigh, a non-selective fee paying online secondary school established in 2005 and B2B division serving other educational providers, schools, local authorities, and other public bodies under A21.

This role and team are focused on both new customers - supporting families through the onboarding process and supporting the retention of existing Kings InterHigh families. The objective is to support families and ensure support when required is swift and effective.

This team will focus on delivering excellent customer service, as it will be the first point of contact new customers during onboarding into school and ensuring parents are signposted successfully to support whenever they need it.

Continuous training and development will be provided to ensure you have the tools to meet our customer service standards and so we are data protection compliant and follow Company procedures, so we can continue to make improvements in order the grow the business.

This Parent Support team is part of a wider Operations team but will work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first-time resolution rate for the customer, so they do not need to make repeat contact.

**Roles and Responsibilities**
- Be located in the UAE
- Be responsible for providing world class customers service to new and existing Kings InterHigh families
- Support general technical issues and effectively resolve
- Support finance and educational queries support by both the finance and education teams
- Keep up to date with Education developments within the company, to ensure the most accurate information is shared with parents
- Be open to taking on tasks as deemed suitable to support the Middle East and APAC Head
- Support with yearly renewals and enrolments

**Working Hours**:

- Full time, 37.5 hours per week
- 5am - 1.30pm GST
- Initial training 11am-7pm GST

Must be available to start from **1st July 2023** at the latest. Earlier start date negotiable.

**Qualifications and Education Requirements**

Administration would be an advantage.

**Skills and attributes**
- Have excellent written and verbal communication skills.
- Highly computer literate with strong system skills
- Excellent Customer Service and problem-solving skills.
- Ability to work as a team and individually.
- Ability to manage your own workload effectively.
- Capable of working effectively in dynamic and changing environments.
- Experience of working in a customer service, hospitality environment.
- Knowledge of the education sector would be an advantage
- Fluent English required
- Additional languages desirable but not essential

**Specifically, you will have**:

- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
- Considerable interpersonal skills with the ability to form good relationships.
- The ability to work independently where necessary but in a collaborative team environment where appropriate.
- The ambition to place inspired online schools offering at the forefront of the marketplace.

**Safeguarding

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