Solutions Architect

1 week ago

Remote, United Arab Emirates GitLab Full time
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently.

We are one of the world's largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.

Learn more about Life at GitLab.


Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements.

Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab's Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

To learn more, see the Solutions Architect handbook

What you'll do:

  • Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the presales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the presales process while providing technical assistance and solution guidance.
  • Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
  • Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
  • Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
  • Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
  • Market knowledge: Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
  • GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
  • Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
  • Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement

What you'll bring:

  • Experience with technical presales or as a professional in the field of information technology
  • Experience with modern software development or operations and their associated technologies
  • Experience with cloud computing and related technologies and practices
  • Understanding of the endtoend software development lifecycle
  • Understanding of continuous integration and continuous deployment
  • Ability to use GitLab
  • Ability to travel if needed and comply with the company's travel policy

How GitLab will support you:

  • Benefits to support your health, finances, and wellbeing
  • All remote, asynchronous work environment
  • Unlimited PTO (paid time off)
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support

Hiring process:

Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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