IT Assistant Manager

7 months ago


Dubai, United Arab Emirates EZYTRAC REAL ESTATE BROKER LLC Full time

**Job Summary**:
We are seeking a dedicated and detail-oriented IT Assistant to join our dynamic IT department. The IT Assistant will provide technical support, manage software and hardware installations, and assist in maintaining our IT infrastructure. This role is crucial for ensuring the smooth operation of our IT systems and delivering high-quality support to our employees.

**Key Responsibilities**:

- **Technical Support**:_
- Provide first-line technical support to employees for hardware, software, and network-related issues.
- Respond to and resolve support tickets in a timely manner.
- Troubleshoot and resolve hardware, software, and network issues.
- **Software and Hardware Management**:_
- Install, configure, and update software and hardware components.
- Manage and maintain an inventory of IT assets.
- Ensure all company devices are secure and up-to-date with the latest software patches and antivirus protection.
- **Network Administration**:_
- Assist in the setup and maintenance of network infrastructure.
- Monitor network performance and security.
- Perform regular backups and ensure data recovery systems are in place.
- **Documentation and Training**:_
- Document IT procedures, policies, and technical guides.
- Provide training and support to staff on IT-related matters.
- Maintain records of support requests and resolutions.
- **IT Projects**:_
- Support IT projects and initiatives as directed by senior IT staff.
- Assist in the deployment of new systems and technologies.
- Participate in IT improvement projects and contribute ideas for enhancing IT services.

**Qualifications**_**:_
- **Education and Experience**:_
- A degree in Information Technology, Computer Science, or a related field.
- Previous experience in an IT support role is preferred.
- **Technical Skills**:_
- Proficiency with Windows and macOS operating systems.
- Familiarity with common office software (e.g., Microsoft Office, Google Workspace).
- Basic knowledge of networking principles and devices (routers, switches, firewalls).
- **Soft Skills**:_
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- **Working Conditions**:_
- Office environment with occasional requirements to work outside regular business hours to address urgent technical issues or complete critical projects.
- Physical requirements include the ability to lift and move IT equipment (up to 50 lbs).
- **Benefits**:_
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: From AED3,500.00 per month



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